Lucas

@SketchingDev

Polyglot developer, tinkerer & sketcher @OVOTechTeam

United Kingdom

sketchingdev.co.uk

Joined September 2017

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Lucas
@SketchingDev
Oct 29, 2025
My Gemini Live API based assistant for an experimental CX journey can now read barcodes when conversing with the customer. 1. Customer establishes video WebSocket stream 2. Server stores the last X seconds video frames 3. Model calls tool which sends frames to barcode detector
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Lucas
@SketchingDev
May 28, 2024
My ongoing project to detect errors in Genesys flows and chatbots... It * Tracks changes to flows/chatbots * Alerts to sudden increases in errors * Provides affected Conversation IDs There's much more I'd love to do, including tracking using Git #Genesys #Chatbots
Lucas
@SketchingDev
Jun 22, 2023
Really nice visualisation at #Xperience23 People were invited to add thread to it of a colour that reflects their relationship with @Genesys
Lucas
@SketchingDev
Jun 21, 2023
I'll be talking in a session at @Genesys's #xperience23 today about optimising bots, here are the links in my talk Articles from my talk: tech.ovoenergy.com/author/lucas/ Chatbot tooling: sketchingdev.co.uk/projects/ Demo of generative AI testing a Genesys chatbot: github.com/SketchingDev/m…
tech.ovoenergy.com
Lucas Woodward - OVO Tech Blog
Lucas is a full stack developer who enjoys writing software for a living. Outside of work, he enjoys developing personal projects and drawing.
Lucas
@SketchingDev
Jun 20, 2023
Sketchnote of what I learnt at the first day of @Genesys #Xperience23 (I ran out of time to include it all). The exhibition opened today, and talks start tomorrow!
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