FAQs

Unfortunately, not. The recording and videoing of conference sessions, workshops, and keynotes, is forbidden.

Children are welcome in the Royal Lancaster London. But unfortunately, they are not permitted to enter the conference section of the hotel.

Pets are welcome in the Royal Lancaster London and in some bars. But unfortunately they are not permitted to enter the conference section of the hotel.

Unfortunately, lost conference passes will incur a replacement fee.

The Networking Scheme will go live mid-January 2026, when you will automatically receive a login to the email address you used when registering for ILMC.

The Networking Scheme will then be updated with new registrations every Friday afternoon.

If you have any questions or you wish to make changes to your networking details: [email protected]

Universe will despatch VAT receipts within six weeks of a registration.

If you have not received your receipt six weeks after the date on your booking confirmation email, contact [email protected] and we will chase this up for you.

Please email [email protected] to pay by bank transfer if you are unable to book using a credit card.

This option is at our discretion and is not possible for either super early-bird or walk-up rates.

Bank transfer payments may incur a processing fee.

You can cancel your registration until 6pm GMT on Friday, 30th January 2026. An admin fee of £60 will be deducted.

Alternatively, or once the refund deadline has passed, you can change the name on your ILMC registration up until the ILMC pass is collected at the event for a name-change fee of £35 (plus the £30 difference if changing from a previous delegate to a new delegate).

Please note that changes to ILMC registrations will NOT be passed on to the hotel, so any accommodation booked in your name must also be amended by you.

Tickets to the Gala Dinner can be cancelled and refunded until the same deadline minus a 12.5% admin fee.

Gala Dinner tables or tickets after the deadline cannot be cancelled, however, we can try to resell them and refund you, minus the admin fee if successful.

Tickets to the Gala Dinner can be cancelled and refunded until the same deadline minus a 12.5% admin fee.

Gala Dinner tables or tickets after the deadline cannot be cancelled, however, we can try to resell them and refund you, minus the admin fee if successful.

Through the ILMC Networking Scheme!

It allows sportsmen and women to communicate with each other in advance of the conference in order to pre-arrange meetings. The contact details for all delegates will be listed in The Globetrotters Guide (the conference guide you will receive upon your arrival at ILMC), but the Networking Scheme is the only way to access each other’s details in advance.

The Royal Lancaster offers unmatched networking spaces, including the Nine Kings Foyer, The Park Restaurant, and Strangey’s Bar, which will once again be hosted by Legends Global, and our ILMC pub!

Each of these areas includes comfortable seating, tea & coffee, or bar service.

Read more.

You can contact the Help Desk, which is located at the front of the hotel on the ground floor near the Registration Desk.

Alternatively, you can get in contact with our welfare officer.