Trusted Utility Solutions that Evolve With Your Community

Real Experience. Real confidence. Real Results.

Advanced Utility Systems is a proven partner for utilities, backed by over 150 successful CIS Infinity deployments across North America and the Caribbean. Unlike newer, untested competitors, our track record demonstrates reliability, scalability, and long-term value. Our professional services team includes seasoned utility and technology experts who bring deep technical and business knowledge to every implementation. They understand the complexities of utility operations and work closely with your team to configure solutions that fit your unique needs. With decades of experience and a commitment to customer success, Advanced delivers more than software; we deliver confidence.

Our Ecosystem

Reliable Results Backed by Proven Methodology

Our success is built on a proven, flexible implementation methodology and a commitment to full accountability. Our experienced team of in-house professionals handles every deployment, using their deep utility and technical expertise to ensure quality control and alignment with your business needs. With Advanced, you have a partner who stands behind every implementation.

Collaborative Discovery for Smarter Deployments

Our team takes the time to understand your utility’s needs through structured discovery workshops, designed to uncover your business processes, goals, and the end user’s needs, ensuring every aspect of your solution aligns with how your team works. By engaging directly with all stakeholders, we gather the insights needed to configure CIS Infinity to fit your workflows, not the other way around.

Data You Can Trust, From Day One

Our team follows a rigorous process for data extraction, cleansing, and transformation to ensure accuracy, consistency, and integrity throughout the conversion. We understand the complexities of utility data and tailor each conversion to meet your specific business requirements. With every project, our goal is to deliver a seamless transition into CIS Infinity, minimizing disruptions and maximizing confidence in your new system.

Built-In Testing, From Start to Finish

We embed testing into every phase of the project to identify and resolve data conversion anomalies and configuration issues well before Go‑Live. Our three‑phase testing regimen, Functional Testing, Integration Testing, and User Acceptance Testing, ensures your system performs as expected, aligns with your business processes, and delivers a smooth, successful launch.

Our Ecosystems

Hands-On Learning Tailored to Your Team

Our training starts with a customized plan based on each user’s role and experience, followed by hands‑on, small‑group sessions using your own data. A step‑by‑step approach builds confidence through real‑world practice aligned to your CIS Infinity configuration. With on-site instruction, specialized sessions, and on‑the‑job support from experienced trainers, your team gains the skills needed to succeed from day one.

Support & Upgrades

At Advanced Utility Systems, support remains part of your journey well beyond Go‑Live. You receive 24/7 toll‑free phone support, access to a secure web portal for issue tracking, and direct help from technical staff who can remotely assist your team. Our predictable upgrade strategy delivers regular releases with new functionality, detailed change documentation, and up‑to‑date online help, all with builds and patches included in your annual maintenance fee.

Advanced Managed Services (AMS)

Advanced Managed Services is an optional add‑on for utilities that want expert support managing and optimizing CIS Infinity. With AMS, your team works with a dedicated consultant who provides weekly guidance, monitors performance, applies software builds, and conducts annual business process reviews to improve efficiency. AMS reduces internal workload, lowers testing effort, and helps your utility maximize value from its CIS investment.