DATA COLLECTION & SCOPE
This Privacy Policy outlines how Aitrex collects, processes, and protects your personal data in compliance with the Digital Personal Data Protection Act (DPDP), 2023 and the Information Technology Act, 2000 of India.
We collect information such as your name, mobile number, email address, shipping address, and billing details.
We may also automatically collect certain technical and device-related information, such as your IP address, browser type, operating system, device identifiers, and location data, which we use to operate, secure, analyze, and improve our website and services.
CONSENT & DATA PRINCIPAL RIGHTS
By using our services, you are the "Data Principal." We process your data based on your explicit consent or for "Legitimate Uses" as defined under Indian law (e.g., fulfilling an order you placed). For marketing communications, we will provide a clear opt-in mechanism.
You may withdraw your consent at any time by contacting us at [email protected]. Note that withdrawal may limit our ability to provide certain services.
DISCLOSURE & CUSTODY
We may disclose your personal information if required by the Government of India, law enforcement agencies under valid legal orders, or to protect our legal rights in accordance with the laws of India.
SECURE PAYMENT PROCESSING
In compliance with RBI Guidelines on payment data storage, we do not store your full card details or CVV on our servers. All transactions are routed through secure, PCI-DSS compliant payment aggregators authorized to operate in India.
THIRD-PARTY SERVICES
We engage third-party partners (e.g., logistics and cloud hosting) who act as "Data Processors." These partners are contractually bound to process data only as per our instructions and in compliance with Indian data protection standards.
DATA RETENTION & LOCALIZATION
We implement strict security measures to prevent data breaches. Data is retained only for as long as necessary to fulfill the purpose of collection or as mandated by Indian tax and financial laws. We comply with all Indian government directives regarding data localization where applicable.
COOKIES
We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser, though this may impact certain site features.
RIGHTS OF DATA PRINCIPALS
Under the DPDP Act 2023, you have the right to:
- Request a summary of personal data being processed.
- Seek correction or erasure of personal data.
- Register a grievance with us.
- Nominate another individual to exercise these rights in the event of death or incapacity.
CHANGES TO THIS POLICY
We may update this policy to reflect changes in Indian law. Significant updates will be notified on our homepage. Continued use of the site implies acceptance of the revised terms.
GRIEVANCE REDRESSAL
In accordance with the IT Rules, if you have any complaints regarding the processing of your data, please contact us at [email protected]. We aim to resolve all grievances within the statutory timeframe.
Aitrex Global IT Services
