Use the forms below to contact internal teams as an Algolian.
General Questions:
For general questions please use our internal StackOverFlow
Algolia StackOverFlow for Teams
Contact Legal:
For questions directed to our Legal team please read the document linked below on how best to contact them.
How to Reach the Legal Team
Internal Support Request:
Use this form if you need to contact the Customer Support Team to Submit a Ticket on Behalf of a Customer, Submit a Misconfiguration Report, require Internal Technical Support, need to inform Support of a Customers Planned Traffic Increase, or need to submit Vendor Risk Questionnaires for a customer.
See more ways to contact us here
Internal Billing Request:
Use this form if you need to contact the Billing Team
CALL FIRE:
Use this form to call fire as an Algolian. Please read the following guidelines before doing so.
When and How to Call Fire for an Urgent Issue
Internal Support Request:
Use this form if you need to contact the Customer Support Team to Submit a Ticket on Behalf of a Customer, Submit a Misconfiguration Report, require Internal Technical Support, need to inform Support of a Customers Planned Traffic Increase, or need to submit Vendor Risk Questionnaires for a customer.
See more ways to contact us here
Vendor Risk Questionnaires
Expand the sections below to view requirements by customer tier.
For customers over $100K
- Please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
- The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
- These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.
For customers under $100K
- Algolia does not fill out questionnaires for customers under $100K ARR.
- The Support team will provide public Security resources to the existing customer to fill the questionnaire themselves.
- After reviewing our resources, if the customer has additional questions, they can reply to the ticket with the outstanding questions.
- If you prefer to provide the public Security resources to the customer, you can share this Help Center article: Can I submit a Vendor Risk Questionnaire to the Support team?
For all prospective customers
- A signed NDA is required in order to submit a Support ticket. In addition, please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
- The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
- These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.
Internal Billing Request:
Use this form if you need to contact the Billing Team
CALL FIRE:
Use this form to call fire as an Algolian. Please read the following guidelines before doing so.
When and How to Call Fire for an Urgent Issue
