IT Services

The Innovation & Technology Services department is responsible for all computing resources on campus. We offer a wide range of support and services to Algoma U students, staff and faculty.

Service Desk Portal

For service requests and incidents, or, if you have any technology related questions, please visit our service desk portal listed above.

Our Vision

To empower a culture of technological innovation and collaboration within the Algoma University community. To meet the needs of the Algoma University community by delivering innovative technological solutions and first-class customer support.

Our Mission

The Innovation & Technology (IT) Department at Algoma University is committed to ensuring the effective and efficient management of the university’s technology assets, optimizing operational performance, and supporting the institution’s academic and administrative missions. Our mandate is to deliver predictable, reliable, and secure IT services while proactively preparing the university for the future by adopting and integrating emerging technologies.

We aim to provide a strategic technology roadmap and deliver on that roadmap which aligns with the university’s long-term goals, fosters innovation, and enhances the overall campus experience for students, faculty, and staff.

Contacting us

Brampton Campus:

Welcome Centre, IT Service Desk, (A-101), 24 Queen St E

(905) 451-0100 x3518

Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 8:00 am – 5:00 pm (Saturday – Sunday).

Sault Ste. Marie Campus:

On-Campus: x4450

Local Phone: (705) 946-7360

Toll-Free Phone: (888) 902-7866

Helpdesk hours are 8:00 am-7:30 pm (Monday-Friday),
and 12:00 pm-4:00 pm (Sunday).

Regular hours for senior IT staff are 8:00 am-4:00 pm (Monday-Friday).

Student FAQs

Since online learning is new the many of our students, we want to make sure that students are comfortable with the transition of moving to online courses. On this page, you will find answers to frequently asked IT questions.

Learn More

Room Technology

Room	Type	Computer	Projector	DVD/VHS	Audio	Video Conference	Audio Conference
BT 203	Classroom	yes	yes	yes	yes	yes	yes
BT 305	Classroom	yes	yes	yes	yes	no	no
BT 400	Classroom	yes	yes	yes	yes	no	no
NW 200	Classroom	yes	yes	yes	yes	yes	yes
NW 101	Lab	yes (10)	no	no	no	no	no
NW 103	Lab	yes (15)	yes	no	yes	yes	no
NW 104	Lab	yes (15)	yes	no	yes	no	no
NW 105	Lab	yes (24)	yes	no	yes	no	no
NW 306	Meeting	no	yes	no	no	yes	yes
WW 101	Classroom	yes	yes	yes	yes	no	no
WW 102	Classroom	yes	yes	yes	yes	no	no
WW 103	Classroom	yes	yes	yes	yes	yes	no
WW 105	Meeting	no	yes	no	no	no	no
SH 300	Classroom	yes	yes	yes	yes	no	no
SH 307	Classroom	yes	yes	yes	yes	no	no
SH 509	Classroom	yes	yes	yes	yes	no	no
SH 510	Classroom	yes	yes	yes	yes	no	no
EW 200	Classroom	yes	yes	yes	yes	no	no
EW 204	Classroom	yes	yes	yes	yes	no	no
EW 205	Classroom	yes	yes	yes	yes	no	yes
EW 206	Classroom	yes	yes	yes	yes	no	no

Computer Lab Rentals

15-Seat Lab, Half Day – $200
15-Seat Lab, Full Day – $350
24-Seat Lab, Half Day – $250
24-Seat Lab, Full Day – $400

Note: If you have additional software to install, you must have the appropriate licenses, and there is an additional $100 fee for the software installation.

Video Conferencing Pricing

NW 306 Board Room – $250 + Standard Room Rental Fee (Call)
NW 200 Ampitheatre – $250 + Standard Room Rental Fee (Call)
WW 103 Classroom – $250 + Standard Room Rental Fee (Call)

Note: For evening or weekends, additional fees may apply if IT-support is required.

Classroom and Meeting Rooms Rentals

Classrooms – $150
Meeting rooms – $75
Shingwauk Auditorium – $200
Doc Brown Lounge – $200
Great West Life Amphitheatre- $400 (full day) $200 (half day)

Note: For evening or weekends, additional fees may apply if IT-support is required.

Craig Diotte – Interim Director, Innovation and Technology
W. (705) 949-2301, x4414

Rasheed Boustani – Manager, IT Service Operations
W. (905)451-0100, x3522

Rose Taylor – Manager, IT Projects and Development
W. (705) 949-2301, x4412

Sault Ste. Marie

Innovation & Technology Services is located on the third floor of the Information and Communications Technology (ICT) Wing at Algoma University in room NW303. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor in the Wishart library.

Brampton

Innovation & Technology Services is located on the ground floor of 24 Queen St at Algoma University in the Welcome Centre. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor.

Mississauga (PACE)

Innovation & Technology Services is located on the ground floor of 5110 Creekbank Road at door 2. Our IT Helpdesk, which is the first point of contact for all IT-related inquiries, is on the same floor.