Grapevine Post Purchase Survey
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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$25/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 5.0 (170)
- Developer
- Union Works Apps
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Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Grapevine Surveys offers ridiculously fair pricing on purpose — unlimited survey responses for a fixed price. Collect post-purchase surveys, customer feedback, NPS, POS surveys, and one-click email surveys without worrying about limits. Use advanced targeting and reporting to combine survey responses with customer and order data, improve marketing decisions, refine CX, and spot trends across channels. Integrates with Shopify Flow, Klaviyo, GA4, and Google Sheets. Works with all Shopify plans
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
- Popular with stores like yours
- Based in United States
Languages
English, French, Spanish, German, Italian, Portuguese (Brazil), and Portuguese (Portugal)
Works with
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- POS
- Klaviyo
- Checkout Extensions
- Google Sheets
- Thank you & Order Status Page
- Google Analytics
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Complete
$25 / month
Features
- Unlimited Responses
- Unlimited Surveys
- Works on all Shopify plans
- Post Purchase, Email & Onsite Surveys
- Multi-lingual Post Purchase Surveys
- Surveys on multiple channels
- Flow integration to push response data
- Fixed, Open Text, Multi-Choice, CSAT,NPS
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (170)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to gather insightful customer feedback post-purchase, enhancing marketing strategies and understanding customer preferences. It's noted for its cost-effectiveness, easy setup, and seamless Shopify integration. Features like Klaviyo integration and customizable data handling are standout points. The app is user-friendly, supporting efficient survey management and data analysis. Customer support is responsive, often incorporating user feedback and offering personalized help.
Huge fan of Grapevine! We're running post purchase surveys in checkout and "one-click" surveys in email for NPS and more. The pricing is amazing for the functionality they provide. The support team is fantastic as well!
Many thanks for your fantastic review, we really appreciate it.
It’s great to see you’ve been making the most of our brand new One-Click Surveys. It was a pleasure helping. We'll be here if you need anything else.
Really enjoying this so far for my store. Getting great insight on customers at an important part of their journey (post purchase)
Post-purchase is a really effective moment to ask questions like how customers heard about you and to capture feedback while the experience is still fresh. Great to hear you’re getting useful insights from Grapevine so early on.
Thanks for such a nice review!
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Support
App support provided by Union Works Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, staff members
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Staff members
Name, email address, phone number
View and edit store data:
Customers, orders, staff accounts, Online Store
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Edit customers
Customer data
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Edit orders
All order history
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View staff accounts
Staff accounts
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Edit Online Store
Online Store script tags, Online Store page content on a path controlled by the app
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View other data
Locations
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