AI for world-class support operations
Assemble and run the best possible team of in-house, BPO, and AI agents. Assembled is the only unified platform for staffing and managing your human and AI support team.
Blend workforce intelligence, human expertise, and AI efficiency
- Manage staffing and support — across human agents, AI agents, and BPOs — in a unified dashboard with real-time recommendations.
- Route cases and build schedules intelligently, using live performance and capacity data across humans and AI.
- Make smarter, faster decisions with full visibility into every interaction and outcome – past, present, or future.
AI insights that multiply impact
- Pinpoint exactly which workflows and case types benefit most from automation — based on your actual case history.
- Get smart recommendations that uncover automation opportunities and flag the cases that still need a human touch.
- See how AI drives measurable savings, stronger operations, and continuous learning over time.
A team and a platform that’s always got your back
- Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.
- Confidently support customers with a platform that scales and adapts as your AI strategy evolves.
- Navigate complexity with proactive guidance that blends cutting-edge automation with human insight and empathy.
The only platform for planning, deploying, and improving support
AI Agents
Resolve customer issues across chat, email, and voice with automations that connect to your internal tools and policies.
AI Copilot
Equip agents with an AI assistant that surfaces knowledge, suggests responses, translates automatically, and streamlines handoffs.
AI-powered Workforce Management
Scheduling, forecasting, and real-time management for your blended workforce.
Built for trust, backed by compliance
Enterprise-grade security protocols
Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure.
Strict guardrails
Built-in guardrails and protections ensure every interaction stays aligned to your company policies. Set granular permissions, follow company policies, control access, and stay audit-ready.
