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Recent reviews

Hayley Kent

Hayley Kent

Rated 1 out of 5 stars

Recently ordered a coffee machine which was over £200 which i proved wasn't delivered to me, however was told that as there was "valid" proof of delivery and my challenge was closed in the sellers favour. The valid proof of delivery didnt have my name or address on the the delivery company confirmed that the tracking did not relate to my address. The only thing on the delivery confirmation was "East Sussex" PayPal advised that their policy sees this as valid as Under card network rules, delivery confirmation showing delivery to the city/postcode area may be accepted as proof of delivery, even where the recipient’s full name or address is not displayed. This means that you could send an empty box to somewhere near buyers address and this classes a valid delivery. The delivery company wont speak to the customer as they have no record or them and PayPal will close the dispute in the Sellers favour. Easy way to scam people huh? The delivery confirmation also stated it was delivered to a front desk reception and none of the evidence I uploaded to prove it was not delivered to me was classed as valid. This included the delivery confirmation without my name and address on, also the weight of the package sent was no where near how much the machine weighed, an email from the delivery company to confirm the tracking provided was not linked to my address, an email from the company who i purchased the item off saying they had messed up and i would receive a refund and a google maps screenshot of my address showing i do not have a front desk reception. I managed to get a refund from my bank which means PayPal are less secure then using my bank. I guess they still get their 10% if they enable companies to scam their customers.