Workforce Optimization
Call Center Workforce Optimization for a great experience
Avaya’s Workforce Engagement Suite enables us to deliver customer engagement for both enterprises and midsized businesses. WFO provides measurable values to businesses that aim to improve the experience for their agents and customers.
Measuring Success with WFO
Metrics:
- Revenue, Costs
- Customer Ratings
- Employee Satisfaction
- Agent Productivity
Better Agents = Better Businesses = Better Customer Experience
Avaya WFO integrated platform provides you with the insights on performance improvement, operational efficiency, and customer service, bringing everything together from your contact center.
- Workforce Management
- Quality & Performance Management
- Speech & Text Analytics
- Customer Experience & Interactions
- Compliance & Security
- Reporting & Forecasting
