Frequently Asked Questions

Our key warehouses and Control Towers are in the Netherlands and the United States, positioned close to major airports and logistics hubs to ensure quick and reliable operations.

You can easily book road, air, sea, and express shipments with us. Our platform gives you access to a broad network of trusted carriers, so you always find the best solution for your shipment.

Same-day delivery cut-off times depend on your location and the destination. Contact our team for specific timings and advice tailored to your area. 

Yes, we provide dedicated solutions for urgent shipments, including Next Flight Out (NFO), Aircraft on Ground (AOG), and On-Board Courier (OBC) services. 

Absolutely. We can provide detailed emissions reports and offer sustainable shipping choices, such as consolidated transport or low-emission carriers, to help you meet your environmental goals. 

We achieve over 99% accuracy by combining validated processes, advanced technology, continuous cycle counting, and thorough quality control. This way, you can rely on precise stock levels at all times.

Yes, we offer ambient, refrigerated (2–8°C), frozen, and cleanroom storage options. Our facilities meet strict standards for storing medical and life science products safely. 

Our comprehensive services include kitting, labeling, repackaging, quality checks, and customized packaging. We tailor each solution to your specific products and market requirements.

Depending on your location and selected service level, we can deliver spare parts within 2 hours, 4 hours, or by the next business day to keep your operations running smoothly.

Yes, our international network of Forward Stocking Locations ensures high service levels and rapid delivery of spare parts anywhere you need them. 

We handle a wide range of high-value medical products, including Class II & III medical devices, pharmaceuticals, biologics, tissue products, diagnostics, and lab supplies. 

Yes, we meet all relevant standards, including GDP guidelines and ISO 13485:2016 certification. Our facilities and processes are regularly audited for full compliance. 

Yes, we provide ambient, refrigerated (2–8°C), and frozen (-20°C to -80°C) storage and shipping solutions, with real-time temperature monitoring to protect your sensitive products. 

We do. Our services include kitting, labeling, repackaging, and full loaner kit management, covering cleaning, disinfection, inspection, staging, and returns.

Our validated Warehouse Management System (WMS) enables full traceability by supporting lot, batch, serial number, and UDI tracking. 

Yes, we support API and EDI integrations with most major ERP systems, enabling seamless data exchange with your existing processes.

We provide reliable, compliant logistics support for life science companies worldwide, helping you reach customers and patients wherever they are. 

You can choose how your invoices are structured: as one collective invoice or split by cost types, users or departments. All invoices are available digitally, and you can export the data to Excel for further processing. This gives you full control and makes internal accounting or reporting easier.

Yes, our in-house customs and compliance specialists are available to help you navigate complex regulations and specific import or export requirements. They provide tailored advice, assist with documentation and help you remain compliant with changing rules across different regions.

We offer a broad range of customs services, including import and export declarations, bonded warehousing support and document preparation. Our team can also advise you on classification codes, origin declarations and regional compliance, helping you avoid delays and reduce customs-related risks.

Our solutions reduce your total logistics cost by optimizing networks, improving inventory efficiency and consolidating shipments, helping you achieve greater value. In addition, we take care of logistics tasks that would otherwise have to be performed internally by your teams. This reduces your overhead and frees up resources.
Our structured workflows and expert communication about ongoing orders also help increase customer satisfaction for your end users, thanks to the knowledge and dedication of our logistics specialists.

Yes, we are fully equipped to handle dangerous goods. Our staff are trained and certified to comply with ADR, IATA and other applicable regulations. We use validated packaging and clear labelling, and all shipments are tracked and documented according to strict protocols. This ensures both safety and compliance throughout the transport process.

Yes, we can arrange transport insurance for your shipments, tailored to the value and risk profile of your goods. This gives you peace of mind and financial protection in case of unexpected events during transport.
You can calculate the insurance costs for your shipment here.

Yes, our facilities are equipped to store batteries, including those classified as dangerous goods. We apply strict safety procedures and comply with applicable storage and handling regulations. This includes appropriate zoning, trained staff and continuous monitoring to ensure safe storage at all times.

Klairy gives you complete supply chain visibility with modules for Transport Management, Warehouse Management, and Finance Management. 

You can monitor your shipments in real time through Klairy’s interface, including carrier updates, exception alerts, and delivery confirmations. 

Klairy automates RMA flows so you can manage returns efficiently, with pre-defined conditions, transparent tracking, and clear processes.

Yes, Klairy features customizable dashboards with live data on inventory, order status, and key performance metrics. 

Klairy integrates seamlessly with your ERP or webshop systems through secure APIs, creating a reliable digital bridge between your operations and ours. 

User access is role-based and highly configurable. You can assign permissions by location, function, or process step to ensure the right people have the right access. 

Yes, Klairy lets you define custom alerts and notifications to keep you informed of important exceptions based on your preferences. 

Yes, Klairy supports multiple languages and automatically adapts to different regional time zones for smooth global operations.

We hold certifications including ISO 9001 and ISO 13485, ensuring our logistics services meet the highest quality and compliance standards.

Klairy complies with GDPR and other data privacy standards, using strong encryption and secure storage with regular backups to protect your sensitive information. 

Typical onboarding and data migration projects take 4 to 6 weeks, depending on the complexity and scope of your requirements.

We offer flexible pricing models, including fixed contracts, volume-based pay-as-you-go, or hybrid arrangements to suit your business. 

Yes, we can provide demo or sandbox access so you can evaluate Klairy’s features and test integrations before going live. 

You can contact us via phone, email, or our support portal. Our standard support hours are Monday to Friday, with extended support options available. 

Yes, we provide 24/7 on-call support for customers who need immediate assistance with time-critical shipments.