Why the link between understanding customers and retaining them is forged from emotional connection.

People don't want you to buy their stories — they want you to listen to them.

Psychologist Chris Moore reveals why guilt and anxiety lead us to the compassion necessary to earn forgiveness.

David S. Goyer explains how paying attention to mystery, and not brushing it aside, became the foundation for the way he builds stories, characters, and worlds.

In this excerpt from "The Hypocrisy Trap," Michael Hallsworth explains why accusations of hypocrisy don’t always damage credibility.

Aaron Hurst — founder and CEO of the U.S. Chamber of Connection — offers a bold new vision for community service.

In this excerpt from "The First Eight," Congressman Jim Clyburn shares the story of Robert Smalls, the man whose audience with Lincoln may have saved the Union army.

Is your humor affiliative or adversarial?

From neuroscience to philosophy, experts reveal why compassion may be the most important human skill we have.

“The idea is that we move from a place of wanting the world to conform to what we like [towards] not needing other people to be different from who they are.”

Marine Tanguy — author and founder/CEO of MTArt Agency — argues that viewing and creating art has profound benefits.

Is gratitude to a deity different from gratitude to other people? Psychology and neuroscience professor Sarah Schnitker explains.

“It's certainly clear that the issues of boys and men haven't gone away in the last few years. If anything, they're getting even more attention, which is good when it's the right kind of attention.”

“As a reporter, you can look into the eyes of the people you're talking to and try to evaluate what they're thinking when they say what they say. But you are not really gonna get into their brain. There's only one artistic form that allows you to do that. “

"One of the largest mitigating factors against getting traumatized is who is there for you at that particular time."

Empathy and cooperation are essential for success, as the quality of personal and professional lives hinges on the complexity of relationships, which require effective listening, communication, and conflict management from both parties, according to Todd Davis of FranklinCovey.

Humans are instinctively drawn to hierarchy, but to earn respect, leaders must clearly communicate their motivations and demonstrate compassion and loyalty, fostering a reciprocal commitment from their teams, according to leadership consultant Simon Sinek.

While every baby is unique, working moms face common challenges that often go unsupported, highlighting the need to better recognize and utilize their valuable skills.

High-level negotiators, like former FBI agent Chris Voss, view negotiation as a science governed by consistent rules that anyone can learn to enhance their chances of achieving better deals, despite the inherent unpredictability of outcomes.

This class explores human learning and communication through four inquiry styles—Analytic, Procedural, Relational, and Innovative—while emphasizing the importance of question types and fostering self-awareness, empathy, and collaboration for effective leadership and deeper connections.

This class, led by experts like Natalie Nixon and Jonah Berger, teaches the transformative power of questioning—through shadow, open, and bridging inquiries—to enhance relational intelligence, foster authentic connections, and promote effective leadership and collaboration in personal and professional contexts.

Led by experts like Angie McArthur and Ginni Rometty, this class teaches relational intelligence through lessons on empathy, conflict resolution, and self-awareness, emphasizing the importance of respectful communication and vulnerability in transforming challenging interactions into collaborative opportunities.

This class emphasizes that effective leadership relies on fostering psychological safety and trust, encouraging genuine commitment through empathy, delegation, and intrinsic motivation, while providing practical strategies to inspire meaningful engagement and resilience within teams.

This class explores the complexities of ego and leadership through lessons from figures like Daedalus and Icarus, emphasizing self-awareness, humility, and the cultivation of charisma, while offering practical strategies for effective leadership transitions and fostering genuine connections within teams.

This course on strategic empathy, led by instructors like Amaryllis Fox and Liv Boeree, teaches participants to understand opposing viewpoints through "Red Teaming," while addressing cognitive biases and emphasizing the importance of historical context, cultural awareness, and ethical decision-making in complex global issues.

In this excerpt from "When Everyone Knows That Everyone Knows...," Steven Pinker examines how crying may have evolved as part of a suite of emotional expressions aimed at strengthening social bonds.

“Fraud is a trillion dollar problem, about $5 trillion today with that number increasingly rising annually.”

Everything you experience is filtered through your brain, and everyone’s brain is different. Neuroscientist Christof Koch explains how understanding this can deepen your connection to the world around you.

A neuroscientist, a psychologist, and a psychotherapist discuss how emotions are stories built from old experiences.

Sikh American scholar and historian Simran Jeet Singh on helping kids imagine — and create — a more empathetic world.