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Broadvoice AI

Add AI to
your workflow.

Intelligently automate responses, complete tasks, and trigger actions like sending a message from your IVR, without an agent.
See How It Works
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Turn contact center

efficiency into ROI.

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Add Efficiency

Cut internal transfers by up to 80% while reducing average handle time ~15%.
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See Measurable Results

Scale resolutions and boost customer satisfaction scores by ~10 points.
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Simplify Self-Service

Help your customers get answers without tagging in an agent.

Empower your customers while

boosting agent productivity.

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Scale your service with IVAs.

Optimize your customer journey and reduce average call times with an ~80% success rate. Using our natural language voice bots, you can:

  • Intelligently automate responses   
  • Complete tasks autonomously   
  • Trigger subsequent actions based on collected data 

Add self-service to your IVR.

Empower your IVR with dual-tone multi-frequency (DTMF) automation and give your customers a faster route to answers.

  • Enable self-service inside the IVR using the dialpad   
  • Trigger subsequent actions automatically   
  • Route customers to an agent if an interaction becomes too complex
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Streamline your customer’s

route to answers.

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NATURAL LANGUAGE PROCESSING

Process, understand, and respond to your customers’ needs automatically.
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TEXT-TO-SPEECH (TTS)

Convert written text into an AI voice that sounds like a real person.
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MULTI-LINGUAL SUPPORT

Access managed delivery support in English, Portuguese, Spanish, and French.
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WEB SERVICE APIs

Use REST, JSON, basic authentication, or Bear Tokens to integrate with your existing systems.

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CONCURRENT CALLS

Handle multiple interactions at the same time without an agent.

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AUTOMATIC SPEECH RECOGNITION (ASR)​

Turn your customers’ responses into text.
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ANALYTICS DASHBOARD

Optimize performance with real-time and historical data.*
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LIVE AGENT ROUTING

Route a customer to a live agent when they need it.
Pricing

*90 days of data available

Testimonials

See why our customers love us.

"Now our client verbalizes his needs, and an Artificial Intelligence system processes the request to transfer it to the team that it is better to deal with these requests.”

María José Baena
Customer Service Manager at Tinsa

"Generali wants to continue increasing the services available with [the] Broadvoice platform, especially in relation to artificial intelligence.”

Ana Pinto
Customer Service Management at Generali

"[Broadvoice CCaaS] gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that is a pillar of our strategic plan.”

Miguel Matey
CEO at Emergia

Ready to modernize your contact center with AI?

Learn more about AI with Broadvoice.

Interested in Broadvoice?

Check out the resources below or schedule a personalized demo.

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OVERVIEW

Get a full overview of Broadvoice AI.
Get the Datasheet
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VIDEO

Watch how AI works at Broadvoice.
Watch the Video
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UNDERSTANDING AI

See how AI can help your contact center.
Read the Blog