Military Application Resilience
Emulating real-world network conditions to verify applications & systems
Here to help
At Calnex, we’re committed to helping you to get the most out of our products and ensure your testing success. That’s why we offer comprehensive support across all our products, from detailed technical documentation and industry-standard test guides to direct access to our world-class technical experts.
Whether you are looking for support to address a specific operational problem or some guidance on how to execute a test methodology we have experts to help!
Support Services
Access our expertise, knowledge and insights below
Looking for even greater peace of mind? Our Customer Support Service (CSS) contracts provide you with priority access to our Service Desk and full hardware and software warranty coverage to ensure maximum uptime and faster issue resolution.
Hardware warranty, software updates, and expert assistance, optimising use of your product
- Single affordable cost for total support of equipment including updates, repairs and technical assistance
- Unlimited priority access to support services
- Access to the very latest product features, enhancements and security updates
- Prioritised feature implementation and fixes
- Remote assistance
- Hardware and software warranty
- Defined SLA for repair turnaround time
Product support
Quickly find the product information that matters to you
- Access to technical documents and test guides
- Access to system documentation
- Access to software releases and tools
- Product FAQs and knowledge-base articles
Technical support
Experts on-hand to optimise your use of Calnex products
- Support engineers in your timezone
- Direct access to industry experts and standards bodies representatives in relevantapplications
- Access to training, knowledge transfer sessions and collateral
- Ability to emulate your your setup and applications in our labs for accurate andtailored support
- Support portal for logging issues, questions
- Assistance for instrument programming, scripting and automation
- Remote access for configuration and troubleshooting
- Analysis of results and recommendations for further tests
- Recommendations for use-cases and configurations
CSS scope
Purchase of any Calnex product typically includes 1 year of CSS as part of the purchase price. We recommend that you purchase extensions to CSS beyond this initial period, if available, to ensure that you receive prioritised support, your product is kept up to date and continues to be protected under warranty. CSS conditions and options for each product line are detailed in the CSS overview and brochures available below.
| Product Model | Hardware Warranty | Software Warranty | Software Update | Technical Support | PDF view/download |
|---|---|---|---|---|---|
| NE-ONE | Yes | Yes | Yes | Yes | NE-ONE |
| Paragon-neo | Yes | Yes | Yes | Yes | Paragon-neo |
| Paragon neo-A | Yes | Yes | Yes | Yes | Paragon neo-A |
| Paragon neo-S | Yes | Yes | Yes | Yes | Paragon neo-S |
| Paragon-X | Yes | Yes | Yes | Yes | Paragon-X |
| Rb/GPS | Yes | n/a | n/a | Yes | Rb/GPS |
| Sentinel | Yes | Yes | Yes | Yes | Sentinel |
| Sentry | Yes | Yes | Yes | Yes | Sentry |
| SNE | Yes | Yes | Yes | Yes | SNE |
| SNE Ignite | Yes | Yes | Yes | Yes | SNE Ignite |
| SNE-X | Yes | Yes | Yes | Yes | SNE-X |
| Tempo | Yes | n/a | n/a | Yes | Tempo |
*all Sentinel and Sentry products are bundled with lifetime software warranty and software updates.
Contact information
For NE-ONE products please contact us through the button below.
For all other Calnex products your local representative will be able to help with support. For local representative details go to Partners tab and select your region (country). Alternatively, you can contact us using one of the email addresses below.
| Region | |
|---|---|
| Americas | support.americas@calnexsol.com |
| Europe, Middle East, Africa | support.emea@calnexsol.com |
| India | support.india@calnexsol.com |
| Japan | support.japan@calnexsol.com |
| China | support.greaterchina@calnexsol.com |
| South East Asia and Australasia | support.sea@calnexsol.com |
| Korea | support.korea@calnexsol.com |
| Other | support@calnexsol.com |
