The AI customer growth company—and the people behind it.
Building the future of customer success with the most innovative products, people, and partnerships.Who we are
ChurnZero is the platform and partner for customer growth. We help customer teams understand, strengthen, and grow their customer relationships by connecting customer data, purpose-built AI agents, and automation in a customer-first platform.
Our platform and AI agents provide clear, immediate insight into what your customers need and why, and they handle much of the follow-through. With ChurnZero, your CS team can spend more time on strategy, relationships, and driving recurring revenue.
You choose how much you want our AI to do, and where and when it does it, keeping you in control of your customer strategy. Our platform is flexible by design and built to meet the needs of every size of business.
Best of all, our customer success, implementation, and support teams bring award-winning partnership, ensuring your team can make the most of our innovative technology and succeed at scale.
Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and Amsterdam.
Discover ChurnZero’s powerful features.
Our mission
From day one, our mission has been to help subscription businesses fight churn, drive revenue growth, and improve the customer experience by scaling digital customer success.
Today, ChurnZero AI accelerates that mission. It gives every team—no matter its size—the ability to run sophisticated, data-driven customer programs and deliver experiences that that once required much larger teams and budgets.
Innovate with intent
ChurnZero has a long history of customer success and software leadership, with a strong track record of industry firsts in customer growth technology:
- First CSP to create and embed native, CS-specific generative AI.
- First and best embedded agentic AI, built exclusively for CS and within CS workflows.
- First and best in-app engagement suite purpose-built for CS.
- One of the most robust sets of integrations in the category, for the most complete customer data picture.
Industry commitment
Customer success is more than a function. It is a career and a vibrant community. We invest beyond products and in the people behind the work. This includes:
- Education and certifications that help CS professionals grow their skills and careers, including a partnership with LinkedIn Learning.
- Industry research and content that help teams benchmark and modernize.
- Industry events like ZERO-IN that bring customer leaders together to share what’s next in customer growth.
Meet the management team
You Mon Tsang
Chief Executive Officer and Cofounder
Abby Hammer
Chief Product Officer and Chief Customer Officer
Mark Heys
Chief Technical Officer and Cofounder
Hunter Montgomery
Chief Marketing Officer
Sarah Kiley
Chief Sales Officer
Board of Directors
You Mon Tsang
Chief Executive Officer and Cofounder
Mark Heys
Chief Technical Officer and Cofounder
Larry Contrella
JMI Equity
William Wagner
CEO, Semrush
Steve Frederick
Grotech Ventures
Joanna Arras
Baird Capital
We believe customer success will transform your business.
“ChurnZero’s vision is slightly different than others in this evaluation: It predicts that customer success teams will become the most sophisticated in the enterprise, positioning the chief customer officer for increased responsibility to drive outsized impact.” – The Forrester Wave™ Customer Success Platforms, Q4, 2023 Report.
Investors
