Technical Writing Blog

Imagine you have a large user guide for a game or an application. You can create it the old-fashioned way — in Word, emailing files back and forth, arguing about which version is the latest, and manually merging changes. Or you can manage documentation the same way developers manage source code. This idea is exactly…

Imagine a DevOps engineer at a fast-growing fintech firm starting their Monday: they sift through outdated Confluence wikis for the latest Kubernetes configs, dig up static PDFs buried in email threads and Slack channels, and comb through Zendesk tickets just to answer a routine BigQuery question. Hours are lost weekly to this documentation chaos that…

Most teams treat documentation as reference material—something users check when they’re stuck. But documentation can be much more than that. It’s an early warning system for product issues, a window into user confusion, and a source of insights that often surfaces problems before support tickets or analytics dashboards. ClickHelp will be presenting at MEGAComm on…

Documentation teams are expanding where and how they deliver content — AI assistants need access to structured knowledge, users expect help wherever they work (not just in documentation portals), and managing multiple publication variants becomes more complex as product lines grow. The January 2026 release addresses these scenarios with Markdown export designed for AI workflows,…

Conferences remain one of the most effective ways for technical communicators to stay relevant in a profession reshaped by AI, automation, and emerging content platforms. In 2026, events emphasize end-to-end content systems, including AI-assisted authoring, semantic search, content governance, and unified portals serving both humans and AI agents. Writers, information architects, and content strategists can…

Most teams do documentation review — but rarely in a consistent or structured way. Someone skims a topic for typos, someone else checks technical details “when there’s time,” and approval often happens informally in Slack or email. As a result, very different activities are all called documentation review: analyzing support tickets to decide what to…

In IT, AI is often used to help create documentation, such as API specifications, runbooks, and onboarding guides. But AI can only work well if the source content is accurate and well-structured.  When documentation is outdated, inconsistent, or poorly structured, it creates what is known as content debt. AI working with such documentation can produce…

We couldn’t leave you without presents, so we’ve prepared our December update just in time for the holidays. This release brings WriteAssist into the AI Suite with important improvements, makes AnswerGenius customization publicly available, and adds several other conveniences. WriteAssist Levels Up: Context-Aware Editing Joins AI Suite WriteAssist now analyzes the entire documentation structure, including…

Many traditional documentation formats, such as static PDFs, linear Word documents, and simple web pages, no longer meet users’ expectations for engagement. Studies show that typical completion rates for static e-learning courses and MOOCs (Massive Open Online Courses) are less than 25%, suggesting inefficiency in one-size-fits-all linear content delivery. Interactive documentation and dynamic training, however,…

Adding a line in Microsoft Word is a simple way to visually separate sections, improve a document layout, or highlight important information. Whether you want a horizontal or vertical line, Word offers several methods to help you insert lines quickly and efficiently. This guide will show you how to add lines using the keyboard, ribbon,…