Our Focus Areas
Healthcare
Health is at the center of the human experience. We take a human-centered, research-oriented approach to learn the pain points to care, systems, and technologies—and address them through successful collaborations and impactful projects.
Public Interest
We lead with empathy to center the public’s diverse needs. We work iteratively to improve processes that impact their experiences, designing and building inclusive technology products and services that improve our world.
Veterans Services
We honor Veterans’ service by working to meet their specific needs. We streamline access to support and services through impactful projects and dedicated research that makes a difference for Veteran communities.
Projects
Building a Better Federal Retiree Experience from the Ground Up
Improving Veteran Benefits Tools for Accessible, Streamlined Claims Processes
Empowering Patients to Navigate Surprise Medical Bills
Pioneering IRS Direct File—a Free E-Filing System for American Taxpayers
Protecting Platforms from Cyberattack
Modernizing Medicaid Data Collection Applications
Translating Lived Experiences Into Evidence-Based Recommendations
Reconnecting Families Separated at the US-Mexico Border
Implementing No Surprises Act and Transparency Legislation with Human-Centered Design Research and Recommendations
Future-Proofing Voter Information Website Technology
Building a Digital Bridge for Separated Families
Forging New Pathways to Health Equity
Uncovering Lyme Disease Patient Experiences and Opportunities for Improvement
Building the Foundation for Brand Equity in Government
Connecting the Design Community to a Dialogue on Public Good
Sharing Discoveries from the Southernmost Continent
Connecting Low-Income Families to Childcare Grants During the Pandemic
Innovating Patient Care Solutions for Sickle Cell Disease
Visualizing the Impact of Social Distancing
Patient-Centered Insights
Modernizing Health IT in Government
Tracking Immigration Policy Impact
