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The future of financial support: How IG Group is transforming with AI

12 days ago

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Pavan RongaliNew Participant

Inbox

How to use the #ticket number in macro?

Hi, I want to grab the #ticket number in my macro so I can use it, but I can’t find it in the existing tokens available.

Ankit2709New Participant

Outbound

Product Tour pointers not rendering correctly even after Intercom HTML attribution

I have successfully been able to integrate Product Tour for most of the platform. However, have a section within my platform where a workflow needs to be completed by the users.The workflow comprises of 4 steps and it’s a wizard style experience. al

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1 day ago

Leti RelaxNew Participant

Test Fin

Batch Testing vs Preview

Has anyone experienced different responses when using batch test over preview? I feel like it does not have access to my full configuration like its persona. For example, I have renamed my Agent, but it will still refer to itself as Fin.

130

2 days ago

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AudreyNew Participant

Train Fin

What is your daily routine to boost Fin AI performance? I

I want to establish a consistent daily ritual where I review Fin AI performance and make meaningful updates (I currently make content updates based on Fin AI DSAT ratings). I’ve already seen this post.What Intercom features do folks use in their dai

BodjNew Participant

Tips, Tricks and Workarounds

ActiveCampaign Replies Captured by Intercom Reply‑to Proxy

We sent out an email campaign in ActiveCampaign using the same address we use for Intercom. When clients replied, Intercom’s reply‑to proxy kicked in and redirected all those responses back through Intercom.!--endfragment>!--startfragment>

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2 days ago

Renee_ScrybaloNew Participant

Knowledge

Resurfacing: allow embedded images, HTML, or iframes in Intercom Articles

Hey team! Renee here - lead CSM at Storylane 👋Resurfacing this request since it continues to come up regularly with our Storylane customers.Intercom help center articles currently don’t support embedded images, HTML, or iframes, which makes it diffic

601

2 days ago

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Sam BrewertonNew Participant

Welcome Party

Making a Splash 💦 (Takes 2 mins)

Hey all, great to be here!I’ve just joined Cleo Ai as a Product Partner, helping to improve efficiencies within our Customer Success team.It’s only day 5 for me, but I’ve noticed an annoying set-up task that add’s friction to starting to use Intercom

Cassie AlterNew Participant

Messenger

Email participants aren't removed when non-Intercom users update the email recipient list

I think it’s absolutely ridiculous that when I receive an email where the sender removes people from the thread and I reply, Intercom adds those people back in, with no notification to me that it is doing this. For example, I am in an email exchange

Andrii MNew Participant

Settings, Security & Permissions

Add whitelist for api keys

For security reasons api keys should not be that open.Whitelist is a must feature for space security, if people get fired we are supposed to rotate all keys from all apps which is totally inconvenient and it is easier just to remove VPN access from t

Ash EdwardsNew Participant

Inbox

Company Parent-Child Relationships

Hi Team,Zendesk supports parent-child relationships primarily for Organizations (Companies), allowing you to group subsidiaries or branches under a main headquarters for better tracking.When will Intercom have this feature?

330

A

2 days ago

Leti RelaxNew Participant

Test Fin

Batch Testing vs Preview

Has anyone experienced different responses when using batch test over preview? I feel like it does not have access to my full configuration like its persona. For example, I have renamed my Agent, but it will still refer to itself as Fin.

130

2 days ago

B

BodjNew Participant

Tips, Tricks and Workarounds

ActiveCampaign Replies Captured by Intercom Reply‑to Proxy

We sent out an email campaign in ActiveCampaign using the same address we use for Intercom. When clients replied, Intercom’s reply‑to proxy kicked in and redirected all those responses back through Intercom.!--endfragment>!--startfragment>

Andrii MNew Participant

Settings, Security & Permissions

Add whitelist for api keys

For security reasons api keys should not be that open.Whitelist is a must feature for space security, if people get fired we are supposed to rotate all keys from all apps which is totally inconvenient and it is easier just to remove VPN access from t

Ash EdwardsNew Participant

Inbox

Company Parent-Child Relationships

Hi Team,Zendesk supports parent-child relationships primarily for Organizations (Companies), allowing you to group subsidiaries or branches under a main headquarters for better tracking.When will Intercom have this feature?

Eddy ButcherNew Participant

Mobile SDKs

Automatic carousels not showing with Android SDK

Hi there! We’ve recently recieved reports from our support team that carousels aren’t displaying within the app. In our android code, we initialize intercom, and then if we are authenticated, we call loginIdentifiedUser after. This logic has been unc

Ryan NaziriNew Participant

Workflows & Automations

Jira for Tickets: Status Syncing - Intercom -> Jira

Via Jira for Tickets, is it not possible to sync Intercom ticket status to Jira item status (Intercom → Jira)?I know you can do Jira → Intercom. I just assumed in the Intercom Workflow editor you’d be able to wire up the same going the other directio

Dev CapCarNew Participant

Workflows & Automations

Branch workflow when data connector returns NULL

Hello,I have a data connector whose purpose is to find a custom object by its id. And it can return NULL if it finds nothing.I would like to branch a workflow depending on whether or not the data connector was successfull in finding the custom object

681

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4 days ago

Josh TellerNew Participant

Reporting

How do you filter out ad-hoc follow-ups from Fin Response Time metrics?

Hi everyone,My team is trying to refine our reporting, and we’re running into an issue where our "First Response Time" metrics are being skewed.We are trying to measure the speed of our agents picking up a chat specifically after Fin hands it off.How

Jimmy KimNew Participant

Apps & Integrations

Intercom Integration with Slack

Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom

2073

4 days ago

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Shanthosh KNew Participant

Support Operations

Issue: Ticket Status Notifications not inheriting the original Web Widget Subject Line

Hi everyone,I’m looking for some help regarding the email notifications sent when a Ticket status is updated.The IssueWhen a customer raises a ticket via the Web Widget, they often provide a specific subject or context. However, when we change the st

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4 days ago

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