New upsell opportunity: "offer 30% discount for home insurance"
Integrates with
Integrates with
Over 3,000 BPOs are sitting on untapped revenue. Are you one of them?
Lost revenue Agents are following scripts without leveraging upsell and cross-sell opportunities, missing incremental revenue aligned with customer purchase intent.
Inconsistent Answers Agents hunt for info across disconnected sources, damaging CSAT and customer trust.
Wasted Time & High AHT High Average Handle Time as agents navigate complex systems. Call queues grow, SLAs are missed.
Agent Burnout & Churn Enormous mental load and constant pressure leads to high stress, absenteeism, and churn.
Compliance & Financial Risks Missed updates lead to non-compliance and repeated mistakes, creating massive financial risk.
Unified knowledge platform with real-time access
Convershake provides a secure, AI-powered platform that centralizes all your client information and puts instant, accurate answers at every agent's fingertips.
With Convershake, your existing CSaaS solutions like Genesys or Salesforce are supercharged, leading to a significant increase in agent productivity and revenue potential.
Using only CCaaS
AHT
> 3 min
Onboarding time
3-4 weeks
Agent Utilization
48%
Upsell rate
5%
with Convershake
AHT
< 2:30 min
Onboarding time
1 week
Agent Utilization
> 60%
Upsell rate
> 10%
after
Leading Contact Centers are adopting AI
As of 2025, the game has changed. Customer patience is at an all-time low, and your clients are demanding an AI strategy. BPOs that leverage AI to deliver faster, more accurate service will win. Those who don't, will be left behind.
