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Someone At Google Read Made to Stick

February 11, 2010 Leave a comment



Post-Super Bowl, I was squarely in Google’s camp for best ad. The next day, I wanted to show it to my wife (because she, for some reason, wasn’t interested in the Super Bowl), and it had 1.5million+ YouTube views within 24 hours of running. It’s currently approaching 4 million views, has been blogged about, tweeted about and discussed on the TODAY show.

Whenever there is a startling success like this, I have to justify it…learn from it. Why was this so sticky? After all, it wasn’t hilarious, mindless entertainment like so many brands gravitate toward during the Super Bowl. It wasn’t what I expected in a spot that would have the response this one had. Here’s some good news: I don’t have to justify it. I’ve read a book in the last year that, I believe, explains exactly why this spot has experienced such unbelievable reach.

If you’re reading this blog, I’d say there’s a solid chance you’ve read Made to Stick by Dan and Chip Heath. I thought the book was easy to read and had a well-thought out, consolidated message: SUCCESs. But let’s drop this theory into context.

Here’s why the Google ad worked:

1. Simple. I’m not sure a simpler concept has ever been brought to the table for a Super Bowl spot. We didn’t see anything we don’t already see 10 times a day. Simple helps us to remember. When we remember, we share.

2. Unexpected. Again, who would’ve thought that with Google’s money and knack for innovation they wouldn’t have done something in 3D or run time-lapsed footage of every major city in the world? Someone got a promotion from this (or a few), but the exec who listened to the concept and didn’t balk deserves some credit as well.

3. Concrete. It’s real. We know it’s real. We experience it every day. We search for things we assume no one else in the world has ever searched for…wrong.

4. Credible. Okay, the fact that it’s Google helps here, but so does the fact that we experience the results of Google’s complex algorithms every day. Nothing about that spot was remotely a stretch, or even a sell. It was just a search engine in action.

5. Emotional. I didn’t quite tear up, but I’ve been told by multiple folks that they did. I mean, come on…in 30 quick seconds we get to see a guy visit Paris, meet someone, move to Paris, get married and have a kid. It was subtle enough to make the audience connect some dots (which was essential to the success of this spot), but clear enough that not many of us missed it.

6. Stories. This one doesn’t require much of an explanation, but nail, meet head. Brand messaging is story-telling. Google is telling us a much bigger story, but for 30 seconds, they told us a story that probably happens all the time and makes us feel good. They managed to tell an entire story in which their logo hardly left the screen. No one will ever call this “the Paris commercial” and have no recollection who paid for it. This was “the Google commercial”…”Google’s was the best”…”Google’s almost made me cry”…”the Google one was so simple!”

Nicely done, Google. Not that you need me to tell you. And credit to the Brothers Heath…you may be on to something.

I Invented A Flying Coffee-Maker. Now What?

December 1, 2009 1 comment

ImageI’m all hooked up and ready to go on Google Wave. I downloaded Sidewiki. I saw the iPhone spot and downloaded Bump. It’s ego-boosting to be out on the edge with all of my new toys that my clients and colleagues are just starting to hear about and hopefully hearing from me.

And if I want to get even closer to the edge, I’m going to start investing heavy amounts of time and energy to developing my own idea. Wouldn’t it be awesome if I could use my webcam to not only display my unshaven face in real-time but also some crazy 3d animation on top of it? Cool, no doubt.

I like cool. I’d say the majority of us do. But what now?

I don’t have to tell you this, but more than ever, we have the ability to reach the masses with our messages, stories and our ideas. We have a brand new sandbox and close to an even playing field with the Apples and Googles to innovate and change the world (see crowdsourcing, app stores, social media). More of us than ever are dedicating our lives to inventing and building a flying coffee maker. And more of us than ever are finding ourselves pridefully approaching the edge by purchasing our flying coffee makers and showing them off to our friends. There are thousands, probably millions, of flying coffee makers already on the market and probably millions more to come.

Remember how much you used to make fun of the useless products in the AirMall magazine? They were intriguing and oftentimes left you amazed that we (humans) even had that capability now…but your rational brain quickly turned on and recognized the lack of benefit. Ever wonder what happened to Sharper Image? They briefly sustained their brand on the “ooooh”s and “ahhhh”s but weren’t selling anything. How many times did you swing in the store as you were strolling through the mall just to try out the new massage chair and then walk right out?

The new sandbox is starting to get crowded, and the reality is, we’re right in the middle of an AirMall magazine or Sharper Image store in the mall without even realizing it. The curve is going to start trending downward once we realize that Sidewiki and Wave are never going to catch on. They’re cool. They’re not useful. I’m no prophet, but my gut tells me AR falls squarely into this same category.

Here’s the application:
Many of us have been spending far too much time trying to develop the next big thing and not nearly enough time optimizing the useful tools we already have. Now, I don’t want true innovators to go anywhere. Keep doing what you’re doing. But some of us are pioneers and some of us are settlers. We need both. Right now, far too many settlers think they’re pioneers. If you’re a settler, that’s a GOOD thing. Leave the flying coffee maker in your brain. Pick up the useful tools that the great innovators/pioneers of our generation and previous generations have developed and figure out how to best optimize them to tell your brand’s or your client’s story.

It’s quite possible, and I would even say probable, that the great innovation that changed the world was e-mail – or an automatic coffee-maker. Save this post if I’m wrong, but I think Google Wave is just an attempt to make it fly.

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