Knowledge Base: your source of knowledge

Deepser’s Knowledge Base is a database of technical and procedural knowledge. It supports your operators and customers in using your products and services, and in independently solving the most common problems and queries.

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Clients that trusted us

Don’t waste time with recurring pains.

With guides, manuals, Frequently Asked Questions (FAQs), and multimedia content, you can empower users, whether they are team members, suppliers, or customers. You control how much autonomy to give based on your typical user and the content you share, so you can intervene only when there is a real need.

Deepser helps educate your users.

Knowledge Base integrated with the Help Desk

With the integration of the two modules, you can structure documentation, link it to tickets, and edit guides quickly, speeding up content production and related updating, via a central Repository.

By being able to leave comments and make changes, there is a mechanism for continuous knowledge sharing and improvement.

Easy search by tags, keywords, intuitive interface.

Most frequent requests resolved independently.

Configures permissions to enable only authorized user groups.

Multiple KB function with diversified KB by theme, service and users.

Instant support for your users.

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The Knowledge Base
module is included in
the license:

Starter

Plus

Enterprise

Pricing Plans: clear and simple

We offer 3 packages to meet your needs. These are designed for a minimum of 3 agents, i.e. back-end users, not end users.
In addition, we offer discounts for large groups.

Starter

To start out

Ticketing system complete & ITIL compliant

Dashboard & Report - Customizable

Calendari integrated with Microsoft 365 & Google Calendar

User Portal

CRM

Board Kanban

Task Management

SLA Management

API - unlimited requests

AI Studio
(coming soon)

Agent refers to those who use Deepser's back-office. For end users it is free.

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Discounts for large groups

Best Seller

Plus

For growing companies

Everything in Starter

CMDB - Unlimited Assets

CMDB Graph Views

IT Asset Manager

IT Monitoring

Contract Management

Password Manager

Knowledge Base

Service Catalog

Live Chat

BI (coming soon)

Agent refers to those who use Deepser’s back-office. For end users it is free.

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Discounts for large groups

Enterprise

For larger companies

Everything in Plus

Workflows & NoCode/LowCode

Approvals & Stages

Scheduled Maintenance

Sales & Invoicing

Inventory & Warehouses

Project Management & Gantt View

Customer Satisfaction & Surveys

Marketing

Agent refers to those who use Deepser's back-office. For end users it is free.

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Discounts for large groups

View all features

Reviews

“The product is very feature-rich. Now both my customers and I can't do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”

Marco B. Information Technology and Services

“I use it to handle customer inquiries and general information.
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”

Sofia L. Health, Wellness and Fitness

“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it.
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”

Daniele T.Computer Networking

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If you’re not ready to make a choice, here’s a gift for you!

Software selection takes time. To help you out we prepared a document to
facilitate gathering data for your selection process. We are not afraid of
comparison.