Privacy Policy.

1. Introduction and General Terms

DeterTech Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to process it in line with all relevant local laws concerning the protection of personal information derived from the UK/EU General Data Protection Regulation (GDPR), Data Protection Act 2018 and other relevant privacy laws and associated regulatory guidance.

The Data Controller is DeterTech Limited.

This Privacy Policy sets out how we collect, process, and protect any personal information you provide to us, or through a third party, whether online, via phone, text, email, or otherwise.  Data protection laws and this policy apply to the processing of personal data relating to customers, clients, suppliers and partners’ personal data, and any other data subject whose data we collect, store and process, including individuals whose images we capture on any CCTV equipment or monitoring technology we deploy on behalf of our customers.

2. Who We are

We are DeterTech Limited. We operate the website www.detertech.com. DeterTech is a company registered in England and Wales under company number 02935281 and with our registered office at Unit 1, Pioneer Park, Halesfield 18, Telford TF7 4FA, United Kingdom. To contact Us, please see our Contact Us page.

3. What information do we collect?

We collect client/customer information for the purposes described under section 4 below, to provide the contracted service/s. This may include your name, address, telephone numbers, email address, insurance information and details of the property or valuable(s) to be protected.

Where we undertake monitoring/surveillance activities on behalf of our clients/customers, which may be through technology such as CCTV or motion activated devices, we may collect images of individuals (data subjects) through the deployment of those surveillance activities. Where appropriate to do so we will put signage up in close proximity to the relevant device, notifying that monitoring and surveillance is taking place.

When you call our call centre, or they call you, we may record those telephone calls.

We will use the details that you provide to us to provide the services and discharge our obligations to you that we have stated to provide, namely, to assist you in monitoring, protecting, identifying, and recovering your property. 

SmartWater:

The SmartWater© you receive will be uniquely coded and will be linked to the address (domestic or business) you have provided us with so that we may use it for the legitimate purpose of tracing you as the owner if your marked property is recovered. Other than as set out below, ‘we’ will only use your information for the purposes that you would reasonably expect or that we state when we collect it.

Marketing and market research

We may send you direct marketing in relation to our own products and services by phone and post, if this is in line with any marketing preferences that we have asked you to provide and that you have provided to us.

We will only send you direct marketing in relation to our own products and services by electronic means (including email):

• Where you have consented to this (where your consent is required by law); or
• Where you have not objected to this, and we are marketing similar products and services to those which were the subject of a previous sale or negotiations of a sale to you.

Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visit to and use of our websites will not be affected.

You can choose to opt out of receiving direct marketing information from us at any time, through the ‘unsubscribe’ link at the bottom of any Detertech Limited email you receive, or by contacting us using our Contact Us page.

We are continually looking for ways to improve our products and services with, for example, insurance products or other security products. If you consent to receive information about such products and services from time to time, you may also be prompted to provide details of your current insurer(s) and your policy renewal date(s).

4. How will we use the information we collect about you and our legal basis for doing so

We will use the information you provide to Us:

• For administration purposes, namely to:
  • Process your order(s) and payment(s);
  • Send updates regarding the status of your order(s);
  • Deliver the product(s) you have ordered;
  • Deal with enquiries and requests.
• Enable third parties to carry out technical, logistical or other function on our behalf.
• For the prevention and detection of crime (including theft, vandalism, fraud or other criminal acts) for safety purposes and the protection of property;
• Where you call our call centre, or they call you, calls may be recorded for monitoring, training and quality purposes;
• Register your unique SmartWater codes on our database;
• To contact you for any other purposes that we state, and you have expressly agreed to.

We will not keep personal data in a form that permits identification for a longer period than is necessary, in relation to the purpose(s) for which the data was originally collected. 

We will use your personal data only when legally permitted. We may use your data in a variety of ways that enables us to fulfil our contract with you and provide the services agreed (or for the taking of steps to enter into a contract with you); where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; or where we need to comply with a legal or regulatory obligation.

Please note that we may process your personal data for more than one legal purpose depending on the specific purpose for which we are using your data.

5. Will DeterTech share my personal information with anyone else?

We may share your information with:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy.
• Selected third parties.

Our selected third parties may include:

• Our business partners, customers, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the organisation we provide products/services to.
• Our auditors, legal advisors and other professional advisors or service providers.
• Third-party organisations that process your data on our behalf in order to improve or enhance our products/services. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in our group) will only use your information to the extent necessary to perform their support functions. All of the third-party organisations that we use have been evaluated and comply with our due diligence protocols and we will have in place GDPR-compliant contractual agreements with them.
• Analytics and search engine providers that assist us in the improvement and optimisation of the App and subject to the cookie section of this policy (this will not identify you as an individual).

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
• If DeterTech or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of DeterTech, our customers, or others. This includes exchanging information with other companies and organisations for the prevention of crime and protection of property and individuals.

6. How long will DeterTech keep my personal information?

We will hold your personal information only for as long as is necessary to discharge our contractual obligations to you or for so long as we have a legitimate and lawful purpose for doing so. 

When it is no longer necessary to keep your information, we will delete it or anonymise it. 

7. International Transfers 

We do not transfer personal data outside of the EU/EEA or UK. If we do need to transfer your data outside EU/EA or UK, we will ensure that all appropriate safeguards and supplemental measures are in place.

8. Keeping your information secure

We are committed to ensuring the security of the personal information provided to us and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. Also, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

If at any point you suspect or become aware of a security incident (i.e., your password is stolen, or you receive suspicious communication from someone purporting to be from DeterTech Limited) please let us know using the contact information provided below using our Contact Us page.

9. Linking to other sites 

Our website may contain hyperlinks to third party websites, or applications that are not operated by us. These hyperlinks are provided for your reference. Our Privacy policy only applies to data that is collected and/or processed by DeterTech.

10. Your rights as a data subject 

As a data subject, subject to some exceptions defined by law, you have the following rights under the UK GDPR, 

• The right to be informed about DeterTech collection and use of personal data;
• The right of access to the personal data DeterTech hold about you;
• The right to rectification if any personal data DeterTech hold about you is inaccurate or incomplete (please contact us).
• The right to be forgotten – i.e. the right to ask DeterTech to delete any personal data DeterTech hold about you (DeterTech only hold your personal data for a limited time, as explained in this policy but if you would like DeterTech to delete it sooner, please contact us using the details in section 6);
• The right to restrict (i.e., prevent) the processing of your personal data;
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• The right to object to DeterTech using your personal data for particular purposes;
• Rights with respect to automated decision making and profiling.

Please note that DeterTech does not ordinarily utilise automated decision making, including profiling, in the normal course of its activities.

If you have any cause for complaint or would like to talk to us about DeterTech use of your personal data, please contact us using the using our Contact Us page.

For further information about your rights, please contact the Information Commissioner’s Office Information Commissioner’s Office (ICO)

11. Can I update, correct, or delete my personal information or contact preferences?

The accuracy of your information is important to Us. If any of the information we hold about you is inaccurate or out of date or you wish to amend your contact preferences, please contact Us using our Contact Us page.

If you wish to exercise any of your data subject rights, as set out above, we may require you to prove your identity with two pieces of approved identification.

Please note we will retain the last known location where your unique SmartWater forensic code is registered to assist law enforcement with their enquiries, if lawfully requested to do so.

Please address requests and questions about this or any other question about this Privacy Policy to us using our Contact Us page.

12. Queries and Complaints

At DeterTech we hope that we can resolve any query or concerns you may have about the usage of your information. If you have any questions, comments, or complaints regarding this Privacy Policy or how we use your data please contact us using our Contact Us page and we will do our best to solve the problem for you as soon as reasonably possible. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority: the Information Commissioner’s Office, you can contact them using their website, Information Commissioner’s Office (ICO) or telephone: 0303 123 1113.

13. Changes to our Privacy Policy

This may be updated from time to time. It is your sole responsibility to check it frequently on detertech.com/privacy-policy/ and each time you submit personal information to Us. Where we are legally required to do so, we will notify you of any changes. Please check back to see any updates or changes to our Privacy Policy.

14. Information about the use of Cookies on our website.

Our websites use cookies to identify you and distinguish you from other visitors enhancing your user experience. A cookie is a small block of data created by a web server while a user is browsing a website and placed on the user’s computer or other device by the user’s web browser. The cookies we use are “Necessary”, “Functional”, “Third party” and “Analytical” cookies. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Enabling cookies can provide a tailored browsing experience and will allow section of our websites to operate. In most instances, the cookie does not retain personal information about you. Except for necessary cookies, we will ask for your consent for the deployment of cookies.

You can amend or withdraw your consent for any of the cookies we use in your browser settings at any time but please note this action can affect the performance and functionality of our websites and your browsing experience when accessing information at detertech.com.

We respect the privacy of visitors to detertech.com and associated websites managed by our organisation. This cookie policy provides you, with information about our use of cookies and how we use them. Read more about the individual cookies we use and how to recognise them by visiting our cookie policy.