Device 42: automate visibility across your entire IT environment

Device42 shows how your IT systems are interconnected. Get a complete view of your infrastructure: servers, applications, and connections.

Device 42 demo
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How Device42 supports IT management in practice

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    Automated IT environment inventory

    • Agentless and agent-based asset discovery. The system automatically scans the network (SNMP, WMI, SSH) and detects servers, applications, network devices, and cloud — with no local installation.
    • Scheduling and data continuity. Scanning is cyclical and immediately feeds the CMDB — data is always up-to-date and ready for reporting or audits.
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    Application dependency maps

    • The system automatically builds a graph of relationships between services, servers, and databases — based on network layer, ports, and processes.
    • Outage impact visualization. Diagrams show what will happen, e.g., if a host or database fails — supporting risk analysis and change planning.
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    Manage resource lifecycles and contracts

    • Asset statuses and warranties. Each device has a status (e.g., production, retired), associated warranty, purchase date, and EOL reminders.
    • Contract tracking and notifications. Device42 automatically retrieves warranty data from manufacturers (e.g., Dell, Lenovo) and reminds you when contracts are ending.
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    Organize IPs and network connections

    • Built-in IPAM and visualization. The system displays IP, VLAN, and port usage — and assigns addresses automatically.
    • Port connections and dependencies. You can see exactly what is connected to which port and how network dependencies are wired.
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    Minimize migration risks to the cloud

    • Migration groups and dependencies. Based on detected relationships, Device42 automatically builds “move groups” — ready for cloud migration.
    • Cloud instance recommendations. The system suggests AWS/Azure instance sizes based on actual CPU, RAM, and disk usage.

     

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    Audit readiness at any time

    • Resource change and ownership history. Every change in configuration, assignment, location, or status is logged — with date, user, and source.
    • Ready-to-use audit reports. Export data (CSV, PDF) or browser views for licenses, warranties, and access — filterable by department, location, or client.
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    Reduce costs from unused IT assets

    • Detection of inactive machines and licenses. Using usage and dependency analysis, Device42 identifies unused, duplicated, or consolidatable assets.
    • Compare purchases with actual use. Reports show purchased vs. installed licenses — allowing up to ~20–30% license value recovery (with >200 hosts).

Integrations with tools

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Enrich Freshservice with Device42 data

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    Sync CMDB/CI with Freshservice

    • Continuous discovery → current CMDB. Device42 automatically updates the CMDB with physical, virtual, and cloud assets — data flows directly into the service desk.
    • CIs in tickets without leaving Freshservice. Users select and attach CIs from Device42 to tickets; complete data is available natively in Freshservice.
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    Enrich tickets and reduce MTTR in Freshservice

    • Configuration data “on ticket entry.” Fresh, accurate info from Device42 flows into Freshworks ITSM tickets, speeding up diagnostics.
    • Dependency context during incidents. Maps show service/device relationships — making it easier to determine impact and root cause.
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    Reduce change risk with Device42 data

    • Impact visualization before deployment. Relationships and dependencies help assess the effects of planned changes.
    • Auto-update after change. Deployment results automatically refresh the CMDB — a single source of truth for teams.
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    ITAM + Freshservice: unified processes and faster audits

    • Full inventory powers ITAM. Device42 consolidates and normalizes HW/SW data, supporting asset and lifecycle management.
    • ITAM-ITSM integration shortens response times, gives real-time insight, and reduces downtime.
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    Automations with Freshservice via API and webhooks

    • Ready-made integrations + REST API. Device42 offers out-of-the-box integrations (incl. Freshservice) and open API for custom workflows.
    • Orchestration after changes. Webhooks and API power automations to sync data and actions after deployments or migrations.

     

Deviniti supports Freshservice implementation

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    Freshservice — modern cloud-based service desk

    • Intuitive interface and fast deployment (1–2 hours of training for your team).
    • ITSM processes aligned with ITIL: incidents, problems, changes, projects.
    • Built-in CMDB and IT asset management — from computers to licenses and contracts.
    • Marketplace integrations (Slack, MS Teams, Azure AD, Jira, Freshworks products).
    • “No-code” automations reduce repetitive tasks and maintenance costs.
    • ITOM and PPM modules — infrastructure monitoring, projects, and team collaboration.
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Contact our consultant

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Karolina Kędra

Software Implementation Consultant | Freshworks

Our team is available on weekdays, Monday to Friday, from 9:00 AM to 5:00 PM, to answer all your questions.

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