Inspiration
Users take social media platforms to complain or provide feedbacks. But companies often overlook them. The power of social media can build and destroy a business. Its often unconventional for the businesses to handle such things.
I personally haven’t seen any platform where i can connect with my brand’s local community. Take an example of snapshot.org . People should join their favourite communities, see all the communities, participate with the brands to help grow each other.
What it does
It scans the social media channels connected. Provide a report on sentiment analysis. Segregates the complaints/feedback, rank their priority, auto assign them to employees, and reward the worthy content in the form of XP which can later be redeemed as cashbacks or coupons vouchers.
Allow businesses to create local ‘spaces’. They can create quests like connect social medias, engagement, polls, organizing events, hiring influencers from the community, create custom award redeem page and special prizes foe leaderboard toppers (highest XPs).
How we built it
I brainstormed on what will take a business to the next level with the help of users, also rewarding them in return to retain enthusiasm and loyalty. So that the businesses can understand the pain points of the customer and build honest connections with them.
I took inspirations from Quest(video in the demo is of quest team, credits to them), snapshot.org and built own platform. Due to technological limitations and time constraints, many features are build as the prototype, with detailed explanation and working.
As a tech stck, i used NextJS, MongoDB, mockapis
Challenges we ran into
Exploring square api page, where i can search which api to integrate. Also pivoting the idea again and again. Technical limitations in finding external platforms apis.
Accomplishments that we're proud of
I thought about a potential CRM system and fun way community management platform which can turn into a good product with few iteration snd necessary changes. This will really be beneficial for both businesses and customers.
What we learned
How to properly plan things, how to do system design, explore APIs, how to adopt to changes, how to pivot, and how to take constructive criticism.
What's next for pineapple
Getting feedback, iterating next versions, fine tune it and releasing the MVP as potential customer reward tool and potential business.n
Credits and notes
Product is still in development hence provided the video of Quest team, which describes the idea of Quests, which I’ve implemented for the different use case and needs.
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