- Enable groups to create boards
- Creating a FreeForm Board
- Creating and customizing a Lane
- Entry Creation
- Deepser CMDB
- Enable CMDB in the User Portal
- User Portal CMDB Grid Configuration
- Advanced Configuration of CMDB Grids
- Deep CRM
- Creating an account in the CRM
- Creating a contact in the CRM
- Creating an opportunity in the CRM
- Email Integration in Service Management
- Enable Embedded Images on Message Body
- Mailbox
- Configuring an Outgoing Mailbox
- Escalation rule levels
- Configuring Escalation Rules
- Configure an escalation rule that modifies entity.
- Escalation rule that sends an email notification
- Reading the Knowledge Base
- Knowledge Base in Service Operations
- Article Configuration in Knowledge Base
- Knowledge Base Configuration
- Introduction to lists
- Creating a new list
- List Values and Model Visibility
- Use a list as the basis of a custom field
- Using a Relation Grid field
- Configuring a Relation
- Modifying relation using a custom event.
- Opposite relation
- Introduction to Services in Deepser
- Service Operations
- Creating a Service Operation
- Adding Comments, Activities, Attachments and Tasks to Operations
- Creation of task type
- Form configuration of task types
- Task Global Grid
- Task Global Grid Configuration
- Custom Field Overview
- Custom Field - Creation
- Custom Field - Element Type Simple
- Custom Field - Element Type Advanced
- Calendar Configurations
- Internal Calendar Configuration
- Calendar Configuration Example
- External Calendar Configuration
