Validated on 1 Jul 2024 • Last edited on 17 Jun 2025
Paperspace provides two levels of support:
| Level | Availability | Includes |
|---|---|---|
| Standard | Free | Ticket-based support accessible seven days a week |
| Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |
If you require Enterprise level support, send a request to the Paperspace Customer Success team. If you have questions about your account or technical issues, you can contact support by opening a support ticket below.
Effective 14 January 2026, Paperspace support email responses use the digitalocean.com domain. Add digitalocean.com to your email allowlist and reply only to emails from digitalocean.com.
To open new tickets use the form on this page. For ongoing issues, include your previous ticket ID, as past ticket history is unavailable.
Before submitting a support ticket for delays or connectivity issues, check the Paperspace Community Forum for possible solutions.
To ensure that Paperspace support helps you efficiently, include the following in your ticket description:
All fields marked with * are required.
To continue using Paperspace as a VDI solution, migrate to a dedicated GPU machine.
No, support plans apply only to DigitalOcean.
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