Core
๐ฃ Backfeed
User feedback reporting platform
User Feedback
Product Analytics
Community Insights
๐ง Under Construction
Backfeed is new! Expect this documentation to change rapidly and have rough edges.
๐ก Big Idea
Seamlessly let your users, customers, and clients drive your product direction
Omni Backfeed is a user feedback reporting platform. Backfeed aggregates user data for your products, services, and experiences, providing a centralized location to iterate on your projects with user-driven insights and planning.
Terminology
| Term | Description |
|---|---|
| Organization | The highest level, representing a company or group (managed via Gatekeeper) |
| Project | A product or service within an organization that collects feedback |
| Board | The feedback collection area for a project where posts are displayed |
| Post | A single feedback submission (feature request, bug report, idea, etc.) |
| Vote | An upvote or downvote on a post to indicate support or priority |
| Comment | Discussion on a post for collaboration and clarification |
Features
- Feedback Aggregation: Collect and categorize posts from multiple sources, ensuring a streamlined workflow for product teams.
- Prioritization Tools: Rank posts based on user demand, impact, and urgency, making it easier to decide what to build next.
- Roadmap Planning: Communicate product direction by turning posts into actionable roadmap items.
- User Voting & Discussion: Each post includes upvotes/downvotes and a community discussion section for comments.
- Analytics & Insights: Gain deep insights into user needs and engagement trends (planned).
- API Access: Integrate Backfeed seamlessly into your existing infrastructure with a powerful API (planned).
Getting Started
- Sign Up & Create an Organization Get started by signing up and creating a new organization. This serves as the central hub for managing projects and boards.
- Create a Project Within your organization, set up projects to track feedback for specific products or services. Each project has its own board.
- Customize Your Board Configure your board to allow public submissions, internal feedback, or a mix of both. Set up statuses to organize posts effectively.
- Invite Your Users Share your board with users, customers, or internal teams. Encourage them to submit posts and vote on existing ideas.
- Review & Prioritize Use Backfeed's prioritization tools to filter, sort, and rank posts based on importance and feasibility.
- Plan & Execute Convert prioritized posts into roadmap items, assign tasks to your team, and start building based on user demand.
Integrations (Planned)
Backfeed plans to support integrations with popular tools like:
- GitHub
- Linear
- Jira
API & Webhooks (Planned)
Backfeed will offer a fully-featured API for developers looking to extend its functionality. Webhooks will allow real-time notifications and automation with your existing stack.
