12-Jan-2025

Updates for WCAG compliance

Edge and Chrome browsers

Improved UI for WCAG 2.2 compliance

18-Dec-2025

Updates for WCAG compliance

Edge and Chrome browsers

• Improved UI for WCAG 2.2 compliance

12-Dec-2025

Updates to Headset Change data capture

Edge and Chrome browsers

• Improvement in the way we track headset changes during calls

12-Nov-2025

Remove audio setting capability from within Agent Copilot

Edge and Chrome browsers

• The capability to set the Mic and Speaker settings from within Agent Copilot has been removed to provide a more consistent experience to agents - changes only made using the native softphone or device settings.
• The AX Copilot alert has also been updated to remove the 'Change Device settings' button.

16-Oct-2025

Updates to locally calculated insights

Edge and Chrome browsers

• Updates and additions to locally calculated insights

15-Oct-2025

Auto load extension and resolve Agent Reported issue guidance text

Edge and Chrome browsers

• Auto load Operata extension when added to Chrome and Edge (does not require a browser refresh)
• UI configured agent reported issue guidance now appears in Agent Copilot

06-Oct-2025

Auto load extension

Edge browsers

• Auto load Operata extension when added to Edge (does not require a browser refresh)

22-Aug-2025

Agent Copilot UI update

Chrome and Edge browsers

• Agent Copilot popup placement and CSS loading inside the shadow root.

14-Aug-2025

Agent Copilot ART update

Chrome and Edge browsers

• Updated WebSocket connection to no longer require the Heartbeat tag and added telemetry logging for WebSocket connection type
• Updated the Agent Readiness test to use of pool number with the ART Key.

12-Aug-2025

Agent Copilot ART update

Chrome and Edge browsers

• Update the approach to tagging Agent Readiness Tests to improve the accuracy of the results dashboard and billing.