What operators ask most
These FAQs give you practical answers to the questions we’re asked often, from jackpots and cashless to reporting, integrations, and compliance. They also explain how DRGT™ delivers these capabilities through our stable, always-on, player-first casino management system (CMS).
What are the main challenges or considerations when deploying a CMS?
Deploying a CMS means integrating existing machines and systems, handling large volumes of real-time data, and meeting regulatory and security requirements. At DRGT™, deployment also includes staff training and migrating from legacy systems, with disruption to live casino operations kept to a minimum.
What should operators prioritise when selecting a CMS?
A CMS must perform reliably in a regulated environment. This means proven compliance, full support for slots and tables, the ability to scale, flexible integration, strong reporting, and a service provider with long-term operational experience.
Is there a move towards third-party integration instead of all-in-one systems?
Yes. No single system covers every operational touchpoint. DRGT™ provides an open CMS, focusing on core casino management while integrating with specialist third-party systems. This allows all activity to be tracked through a single CMS profile.
How does a CMS support long-term growth and expansion?
A CMS must be modular and scalable. DRGT™’s CMS allows you to add venues, devices, modules, and integrations over time, without replacing the system or disrupting existing operations.
How does DRGT™ deliver such a high level of system stability and uptime?
Our CMS is built on proprietary drSMIB, which synchronises automatically with every other drSMIB to create a mesh network. This removes a single point of failure and ensures data redundancy and transactional security. Only two drSMIBs need to be working to maintain full data integrity across the entire casino floor and all connected touchpoints.
Are responsible gaming tools now standard in most CMS platforms?
Responsible gaming should be built in, not added on. At DRGT™, responsible gaming is part of the CMS. The system supports configurable play limits, self-exclusion, and alert systems that help both players and operators monitor behaviour in real time.
How are DRGT™’s products and services different from those of your competitors?
DRGT™ offers a fully modular, open CMS. Operators choose only the functions they need and integrate with third-party systems where required. Rather than forcing a closed, all-in-one platform, we focus on core casino management while supporting cashless, TITO, loyalty, marketing, jackpots, analytics, ad integrations through a single system. This allows you to evolve your technology stack, without replacing your CMS.
