You can find the nearest charging station using our mobile app or website. Enter your location and you'll get a list of the nearest stations, including information on availability and types of chargers.

Our charging stations offer different types of chargers, including DC Fast Chargers and standard chargers. Fast chargers can charge your car up to 80% in about 30 minutes, while standard chargers require several hours to fully charge.

To pay for the top-up, you can use our mobile app where you need to add your credit or debit card. You can also pay directly with a credit card on site by following the instructions at the charging station.

You can also pay with an RFID card. Request your card at info@electrocharge.bg

Charging prices may vary depending on the type of charger you use and the time of day. Fast chargers are usually more expensive than standard chargers. For accurate pricing information, please check our mobile app or website for up-to-date rates.

*The listed prices do not include a parking fee. The current parking fee can be found in the mobile app.

To register to use our charging stations, visit our mobile app. Follow the instructions to create an account where you will need to provide basic information and add a payment method. After successful registration, you will be able to use all our charging stations.

You can check the availability of charging stations in real time via our mobile app or website. Enter your location and you will see a list of the nearest stations and their current availability. This will help you plan your charging more efficiently.

Our team will help you resolve the issue as quickly as possible at +359 892 687 200. You can also check that your credit or debit card is valid and has sufficient funds.

All our charging stations are available 24 hours a day, 7 days a week. This allows you to charge your electric vehicle at any time that is convenient for you. In case of maintenance or temporary unavailability, you will receive a notification via our mobile application.

After each recharge, the invoice will be automatically generated and sent to the email address you registered in our mobile application. You can also view and download your invoices directly from the app or website in the "Recharge History" section.

To use the mobile charging app, first download it from the App Store or Google Play (Electrocharge). After installing the app, create an account or log in with your existing credentials. You can then find the nearest charging station, start charging and pay directly through the app.

Fast charging (DC Fast Charging) offers significant advantages, the main one being time saving. With a fast charger, you can charge your electric car up to 80% in about 30 minutes, which is perfect for long trips or when you're in a hurry. This is significantly faster than standard chargers that require several hours to fully charge.

Did you do everything according to the instructions? If you encounter technical issues with the charging station or mobile app, our technical support team is available 24/7 to help you resolve any issues as quickly as possible.

Please contact our support center through the mobile application or on the phone number listed on the station.

To find out if your car is compatible with the charging stations, check your car's specifications in the manufacturer's manual or on the manufacturer's website. Most modern EVs are compatible with various types of chargers, including fast and standard chargers.

- Charge regularly: to extend the battery life of your electric vehicle, we recommend charging it regularly and avoiding deep discharge.

- Avoid extreme temperatures: Keep your EV away from extreme temperatures whenever possible to keep the battery in good condition.

- Use optimal charge levels: charge the battery up to around 80% for daily use and up to 100% only on long trips.

If you have encountered problems with our services and believe you are entitled to a refund, please contact us via the mobile application or email support@electrocharge.bg and we will review your case and let you know the outcome as soon as possible.

Your opinion is important to us! Please share your feedback and suggestions through the mobile app or send an email to info@electrocharge.bg. This will help us improve our services and provide a better experience for all customers.

Thank you for using our EV charging stations!

Yes, there is an idle fee per minute, which is indicated in the Electrocharge application. The current fee is displayed under the name of the specific charging station in the application or after clicking on the arrow to the right of the indicated price per kWh. The customer has a 10-minute grace period after the end of charging, during which no fee is charged.

Payments cannot be made through the website. It is for informational purposes only and free to use. Charging is only possible after downloading the application on the mobile device of the person who will use the operator's charging stations and following the charging instructions provided at the respective charging station, on the website, and in the application.