GreenShield transition

Yes. The Entente Plus Group Insurance Program is still owned by Entente Education Canada.

We are changing administrators to make sure our insurance program is managed as efficiently as possible, while enhancing member service and long-term sustainability.

In 2025, we undertook a request for proposals for the services of plan administrator for Entente Plus Group Insurance Program. We received detailed proposals from five companies – including our current administrator. These proposals were thoroughly reviewed, and we had meetings with each of the companies. Following our robust review process, the board and Benefits Committee selected GreenShield as the new administrator, effective Jan. 1, 2026.

The administrator is responsible for managing claims and enrolments. They also provide the tools and support that keep the plan running smoothly for our insured members.

The renaming and the insurance administrator change are separate initiatives. Both reflect our commitment to strengthening the organization for the future — our new name better reflects who we are today, and the new administrator will enhance service and long-term sustainability for our insurance program.

Members will see improved service and easier ways to manage their coverage, including:

• Extended bilingual support hours (8:30 a.m. to 8:30 p.m. ET)
• A modern online portal and mobile app tailored to Entente Plus
• A digital benefits card
• Simpler and quicker claim reimbursements
• Enhanced tools and data to help us anticipate member needs and keep the plan sustainable long term

Your coverage itself is not changing — what’s new is the added convenience, support and service.

The move from Johnson to belairdirect wasn’t a change on our end — it was simply a rebranding of the same company.

Some districts may request your membership number for certain district activities. You can look it up on our website in the member centre. It’s also at the top of every email we send members.

All claims not paid by belairdirect were transferred to GreenShield. They’re taking longer than expected to process due to the volume that was transferred.

If you have a pending claim and prefer not to wait, you have the option to submit the claim again through the Entente Plus portal. It won’t be paid twice.

For older claims:

·        Claims dating back to July 2025 can be submitted through the portal for reimbursement until June 30, 2026.

A new drug prior authorization will not be required. This information will transfer from belairdirect to the new administrator.

Your claim will be processed by the new administrator. Eligibility for these claims will not be impacted.

Yes, GreenShield will receive your recent claims history, so estimates and approvals will be accurate.

The claims form is available for download in our member centre, and through the Entente Plus portal.

There’s no policy number for our plan. Some providers’ billing systems may require one. GreenShield has said a placeholder such as 99999 or 12345 can be used by the provider.

If a provider has questions or requires confirmation, they may contact GreenShield directly for support.

In most cases, a receipt is not required when submitting a claim.

The online claims system will prompt you if a receipt or supporting document is needed. When required, you’ll see an upload section asking you to attach receipt or other documentation.

Yes – and more. You’ll continue to have the same comprehensive coverage, plus enhanced service in English and French, extended hours (8:30 am to 8:30 pm ET), and a new, user-friendly claims portal and app.

Entente Plus Assistance with GreenShield is available as of Jan. 2, 2026, Monday to Friday from 8:30 a.m. to 8:30 p.m. ET. They can be reached through our main line 416-962-9463 (toll-free: 1-800-361-9888) and by email at [email protected].

Your 2025 Statement of Medical Expenses and itemized 2025 claim history will be mailed to you by the end of February.

Yes. The Entente Plus Group Insurance Program is still owned by Entente Education Canada.

Your coverage stays the same. What’s new is improved support through GreenShield’s modern tools – including an easy-to-use online portal, digital benefits card and mobile app – and extended service hours in English and French.

Yes, individual plans will continue to be offered through belairdirect. If you already have a plan with belairdirect, nothing changes for you.

The new booklet is available now. Members who don’t have an email address on file will receive a printed copy in early 2026.

Yes, if you currently pay premiums by Ontario Teachers’ Pension Plan deductions, that will continue.

Premiums are deducted one month in advance. belairdirect will be processing their final deductions in December, which are premiums for coverage in January. GreenShield will be deducting the premiums in January, which provides coverage for February.

Yes — your coverage will remain fully valid even if you’re travelling when the information packages are delivered.

The travel insurance provider, Global Excel, stays the same, and you’ll continue to contact them at the same phone numbers if you need emergency assistance while away.

Please call Global Excel Management. They will continue to be our travel assistance provider after Jan 1, 2026. The contact information can be found on the back of your benefits card.

Yes. Premium rates are the same.

As of Jan. 1, 2026, the insurer for the Entente Plus Travel Plan and Supplemental Travel plans changes from belairdirect and RSA Canada to Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company, operating collectively as Securian Canada. Securian Canada underwrites all Entente Plus plans.