Support
Support & Contact
Support hours
Monday–Friday: 8:00 AM–5:00 PM Central Time
Calls will be returned in the order received within 1 hour of the original call.
Simple fixes (less than 30 minutes) will not be charged.
Contact options
Field Service Phone: 855-964-9274 ext 2
Field Service Email: fieldservice@hcienergy.com
Emergency support
Any call outside of 8:00 AM–5:00 PM (Monday–Friday) is considered an
Emergency Call. HCI is available outside working hours, and
charges apply for emergency assistance.
Rates
Deployment rates
Deployment rates depend on location and how quickly deployment is needed. For a formal quote, contact Field Service at fieldservice@hcienergy.com.Phone assistance rates
- Working hours: Phone assistance lasting over 30 minutes is charged at
$125/hour. - Emergency (outside working hours): Charged at $125/hour for
any length of service.
Email assistance
Email assistance is judged case-by-case depending on the research and labor needed. A general support estimate will be
communicated before any extensive work is done.
Evoltix Energy delivers intelligent, dependable power for mission critical networks.
