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Already updated GSTIN and IEC in ebay account but still not able to list items
Getting following error when trying to list items "You can't list, as you need to update your GSTIN and IEC on eBay. GSTIN and IEC are mandatory for sellers who are registered in India to sell on eBay. To sell on eBay, provide your GSTIN and IEC on your My eBay Account Settings Profile page. {e281883-962585x}"USPS tracking not updating – possibly weather & holiday related?
Hi everyone, I wanted to check if other sellers are experiencing the same issue. Over the past week, I’ve had several international packages that are already marked as arrived in the U.S. (international mail scan), but on USPS.com the tracking does not update to “received” or show further movement for several days. Given the recent severe winter weather in parts of the U.S., combined with the Christmas and New Year holiday period, I’m wondering if this is affecting USPS internal scans and tracking updates, even though the packages are physically moving. Is anyone else seeing this issue lately? Do the tracking updates usually resume after a delay and the packages deliver normally? Thanks in advance for sharing your experience.Not getting orders from buyers
Hello, i'm ebay seller since 2024. We have 500+ items listed on our store but we are not getting orders from buyers whereas our competitors here in local area are doing very good business. To even make it worse, we havent received even single order from past 1.5 months (normally, we hardly get 1 or 2 order/month) So far what i did to overcome this? optimised listing, added details, keywords, clear pics purchased store enabled marketing, offers, campaigns kept lowest price than most of the stores on ebay free shipping contacted with ebay support team multiple times, but no resolution so f We are drowning into debt. We suspect if anything wrong with our store. Please help. Thank you in advance for any help.I am a new seller, my item does not show in search
First of all, I wish my heartfelt wishes and regards to the esteemed sellers. I have started listing in textbook category in used international export permitted books. When I cross check in google or from other browsers ebay.com I don't find my item. In shipping category it says ask the seller to calculate shipping price for my item. Frankly speaking, I am confused about shipping options for used books maximum 700gm (one book) to 3.5 kg (5 books.) I have excluded Asia for shipping destinations. Can anybody benevolently help me out of this situation ? Thanks and regardsBBE Seller Rating?
Greetings to all eBay Community members, I have been an eBay seller since 2012. Right now I am facing a problem for which I see no solution, because every communication with eBay Seller Support only leads to more uncertainty about the future of my store. In August, shipments from the EU to the USA were suspended due to the new customs tariffs. Shipping was restored only at the end of October. Foreseeing that this situation would cause problems, I contacted our store’s eBay account manager on 25.08.2025. The communication took place via WhatsApp to the number provided by the eBay account manager. Her reply on 26.08.2025 was: “Hello good day. eBay has sent a message regarding the US tariff update, and we advise you to speak with your shipping partner to confirm any changes in shipping costs, and to continue communicating with your buyer to keep them informed about this change. If you want to exclude your item to us you can remove your listing in us site and can list your item to other sites on eBay. eBay Account Manager Janine.” The only solution offered was to delete my listings on eBay.com — what kind of joke is this from eBay? When I asked if it is possible to temporarily disable shipping to the USA, I received no answer. There was no other explanation or guidance on how to proceed. As we all know, on eBay.com sellers cannot disable the USA as a shipping destination. Therefore, buyers in the USA were able to purchase items from EU sellers, even though shipping was physically impossible. I also could not find any option to place a banner or notice to warn USA buyers that delivery to the USA was suspended. For every USA buyer who purchased an item, I manually sent an explanation that the order must be cancelled because delivery was impossible. About 50% of buyers understood and some even repurchased the item later when shipping resumed. The other 50% marked these cancellations as defects. As a result, my BBE is currently 25.1%. I have no other violations or issues that would justify shutting down my store, but I fully understand that with this percentage my store will likely be closed within the next month. Already now, even though I have not received an official notification of store restriction or closure, eBay has clearly applied a hidden limitation on my account — after receiving the BBE warning, my store traffic dropped by 80%, and of course so did sales. One eBay representative told me that I “should not have selected ‘out of stock’,” which is completely untrue — I know that this option must not be used. I always selected “buyer asked to cancel order.” I repeatedly looked for information in eBay’s internal seller forums, and several sellers reported the same issue: there was absolutely no guidance available on how to properly handle this situation. This is what the Seller Protection Program states: “We remove defects and/or late shipments when things happen that are outside of your control, such as severe weather or carrier disruptions.” This information is published by eBay itself. And this situation was completely outside my control — shipping to the USA was entirely suspended and only resumed at the end of October. Here is the official information, publicly available to everyone. I wasn’t allowed to add the link here, so I attached a photo where the official postal information can be seen. Why eBay chooses to ignore this, or pretend not to know, I do not understand. Please find included the links with all the relevant references, including information from the Latvian Post website. I am highly knowledgeable in my field, my customers appreciate us, and we strive to be the best in our industry. But I am not an IT specialist or a lawyer, and I cannot be expected to know the correct legal or administrative procedures in such a situation. eBay should have provided clear guidance on how to act so that sellers could avoid exactly the problem I am now facing. I would like to hear the opinion or advice of other EU sellers, because all communication with eBay so far has led to no useful solution. All replies I receive sound something like: “It’s your fault.” Thank you for understanding, and I wish you all a successful day.BBE restriction because of the new tax import rules in the USA
Hello everyone, I would like to share my four-month experience during a period when I was fully aware that there was approximately a 90% chance that my account could be restricted or suspended due to new import tax regulations in the United States. These regulations temporarily prevented the shipment of orders from the European Union to the U.S. Firstly I want to clarify that i am an EU based VAT registered company, a Top Rated seller, 100% positive feedback, 1,0K items sold for 2 years, 100% shipped and tracked on time orders, as per now all my orders are delivered in time. In August, I proactively contacted Customer Support to inform them about the upcoming challenges that these restrictions could cause to my account. At the end of August for approximately one week, local shipping carriers in my country stopped accepting shipments destined for the United States, which resulted in several delayed orders. Once shipments were accepted again, carriers introduced the option to ship under DDP terms (Delivery Duty Paid), allowing me to cover the import charges before dispatch. I immediately switched to this method, and since then, shipments have been processed smoothly, quickly, and within the expected delivery timeframes. A few weeks later, the situation escalated. Multiple Item Not Received (INR) claims were opened, which increased my Bad Buyer Experience (BBE) metrics. All affected orders had been delayed at U.S. customs, and I had no ability to influence or resolve the customs delays on my end. To ensure customer satisfaction, I reshipped all affected orders at my own expense, and the INR cases were subsequently closed in my favor. Throughout this period, several Customer Support agents repeatedly assured me that I would not face negative consequences. I was told that any defects, negative feedback, or metric impacts resulting from the customs issue would be removed if necessary. And here the problems come... First evaluation: Everything was fine; no restrictions were placed on my account. Second evaluation: I began receiving warning emails indicating that my BBE ratio was higher than that of my peer sellers, although no restrictions were applied at that stage. During this time, I continued communicating with Customer Support, explaining each order and INR case individually, and providing detailed supporting information, including quotations from U.S. government sources and eBay’s official guidance, which states that sellers would be protected under these circumstances. For example, the relevant section from eBay can be found here: “US Tariffs Update – eBay Official Guidance.” Despite this, the responses I received from Customer Support were inconsistent, although most continued to assure me that my account was in good standing and that I had nothing to worry about. At the end of October, I received an “Action Taken” notification after my BBE ratio exceeded the peer benchmark for the third time (approximately 3.8%). However, no actual restrictions were applied. In the following evaluation, my BBE ratio dropped to 1.6% due to closed transactions, and the account was marked as compliant. This made me believe that the situation was improving. Unexpectedly, shortly afterward, a buyer opened a new INR request despite the item already being marked as delivered. The claim was closed in my favor, and the buyer has not communicated since. However, at the latest BBE evaluation this INR request was still counted against my BBE metrics, increasing the ratio to 2.3%. I still have orders from August evaluated! So at this evaluation period I received the following message from eBay, on 2.3% INR ratio: Dear Seller, eBay regularly evaluates the accounts of eBay sellers. In relation to your account, we have noticed that its performance does not meet the requirements of eBay's BBE Policy Your account's BBE rate is higher than that of peer eBay sellers. You can visit the Seller Dashboard to check your current account performance. In accordance with the eBay BBE Policy and the eBay User Agreement, eBay has determined that in order to protect the eBay community, the following restrictions will apply to your eBay account: (a) Your selling privileges are restricted; and (b) Your listings have been ended; and (c) Your payouts have been on hold. The safety of the eBay community is a top priority for us. We appreciate your understanding in this matter. We look forward to your cooperation, eBay team So, now my account will be restricted, and I don't know if there is any chance to get it back. I've contacted Customer Support multiple times through "Contact Us" - 4 days without response. I've chatted with an agent - the answer was "Thank you for sharing the information. I require to transfer your query to our dedicated team and they will get back to you via mail in 24-48 hours. Please allow me to transfer your concern to them." - still no response I've asked a callback, an agent called me back - he hasn't even understand me what I am asking, he asked me where I have saw that my account will be restricted, so he asked me to spell him the export.ebay.com link (the link to the CBT Dashboard), and after his "review" his conclusion was that my account is in 100% perfect condition (it is by feedback and Seller Dashboard, but not by CBT dashboard), and I shouldn't worry about that it will be restricted. I've seen few posts with similar problems here, so I think we must be active to share our situations regarding these new Import Tax Rules and unfair BBE evaluation at this point, so if there is any minimal chance to eBay lookup at this and take any actions.... If someone has reinstated his account after this, I will be very thankful to share any inPayouts on hold
I am an eBay top rated seller with excellent metrics for over 5 years now. On October 31, 2025, eBay started putting funds on hold for incoming sales until 7 days after the items have been delivered. This happened without any warning or an email from eBay that they would now hold funds until 1 week after delivery. I have been selling on eBay consistently for the past 5 years, and have been receiving my payouts daily until now. There have been no changes to my account and my sales and listing practices in the same categories have been stable. No sudden growth or any account defect problems. I have talked to different customer service reps who all give me a different answer. It seems phone reps have absolutely no idea how to resolve this and just read off a script or AI google search. eBay phone reps say the hold on funds is not permanent, but they also don't know when the fund holds on purchases will be lifted. When asked if they see any problems within my store, they say everything is excellent. They have no answer as to why funds are being held, aside from " this is a new policy " I just want someone from eBay to help me, someone that knows what's happening and can clearly explain this new funds on hold for eBay seller accounts that have excellent standing. I want to understand why there was no seller news on this, or why we didn't even receive an e-mail before a new policy rolled out was to be applied to my store? I know I am not alone on this topic, and many sellers have been asking the same questions with no clear answers. eBay needs to be more transparent with actions they take on seller accounts so we can be ready. Items shipped out take anywhere from 4-10 days to be delivered. Then payments will not be released again until 7 days after delivery. This cripples my business' cashflow. From bills, to inventory re-stock, to paying my overhead to keep the store running. How does an eBay store grow when the payments are tied up for 2-3 weeks without warning? I'm upset because I follow eBay rules and policies by the book, provide excellent customer service, yet I feel my store is being treated like its a new account.
KYC VERIFICATION ERROR
Hello eBay Team, I’m AGAIN following up regarding the KYC verification issue I had shared earlier, where I was unable to list items due to the error message asking me to update my GSTIN and IEC. As mentioned before, both of these are already verified through Payoneer and my account is fully active. After contacting eBay support and asking help through my recent discussion post, I was told that my GSTIN and IEC proofs have been received by the eBay team I was asked to share proof(screenshot) of the updated PAN card details from my Payoneer account to [email protected] . I have since **emailed the screenshot of the approved PAN card status** to [email protected] as instructed. However, despite completing all these steps, I’m still seeing the same error and remain unable to list new items. There has been no further resolution since then. I am really seeking help to check the current status of my KYC verification and I would appreciate any assistance in getting this resolved as soon as possible so I can resume listing as soon as possible. Thank you for your time and support! Best regards, naturalgutindia
