Commpli’s robust functionality empowers your business to deliver exceptional customer experiences across every channel. From intelligent scripting to seamless omnichannel engagement, our platform equips your agents with the tools they need to thrive; explore some of our functionality below.
Easily customisable agent scripting tool to support your customer journeys across all channels.
Soft-phone integrated; no need for 3rd party software.
API’s are available to embed all of our functionality into your own CRM.
Inbound and outbound email, SMS, voice and webchat within a single platform.
Multiple concurrent customer interactions per-agent for maximum productivity within one single browser tab.
Allow callers to request a call back when you are busier than usual and facing high-demand.
Automatically transcribe calls with additional functionality such as keyword search.
Access to all new functionality and upgrades as they become available at no additional cost.
Preview, Progressive and Predictive outbound dialling options, all fully blended with inbound calls and/or omni channel interactions.
Robotic agent deployment, reducing the time agents spend listening to answer machines or running robot campaigns to generate inbound traffic.
Configurable Inbound IVR’s to capture customer data and route to the right team or promote self-serve options such as payments.
Supporting PCI DSS, OFCOM and FCA compliance, with self-pacing algorithms and compliant payment options.
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