Mash | Knowledge Agents & AI for Technical B2B Revenue Teams

Your team is smart – but they're too busy to keep up.

They’re fighting siloed, stale and unverified information, limiting their ability to help prospects and customers.

Multiple tools with poor search.
Unclear internal expert with an answer.
Untrusted basic AI systems – they spend more time verifying and asking for confirmation.

A solution is critical in high-velocity, complex sales & deployment environments, where the product is changing fast and every missed detail or slow response creates risk — for the deal and the customer experience.

+90%

response quality for your critical use cases

hrs saved in "hey, do you know if..." per person per week

62%

reduction in "we'll get back to you" responses

Have a conversation with Mash.

Let's get to know each other, and evaluate how Mash can help your revenue team get the answers when and where they need them to drive deal velocity, efficiency and improved customer outcomes. You can always request a demo on-demand.

Book Time

Have a conversation with Mash.

Let's get to know each other – to best evaluate how we can help your revenue team get the answers when and where they need them to drive deal velocity, efficiency and improved customer outcomes. You can always request a demo on-demand.

Book Time

Unleash the team where they already work – Slack.

Up-level the team's knowledge, unleash the most tenured reps, up-sell current customers, and speed up deal cycles.

Answer agent in internal escalation channels

Automatic product, technical and sales answers in internal escalation conversations in Slack.

From on-boarding a new rep, to finding details on customers or the latest launch opportunities.

Mash automatically answering questions in a internal escalation channel.

Mash providing information on an upcoming meeting.

A fact checker, assistant & researcher

Whether it is Mash providing automated help right before a meeting, or you asking privately for a quick answer. From finding the latest pitch deck, answering a customer product question, or handling an objection on a call – it's right in Slack.

Human-in-the-loop white-glove-service

Deliver a personalized human driven answer instantly for your top prospects & customers, without triaging, context-switching, or digging through other systems.

Mash available in external partner channels.

Automated agent responses to SMBs

Have Mash automatically respond to customers and prospects in Slack Connect channels. Being made available for community site deployment and via API for design partners.

Knowledge AI designed for your B2B revenue team.

Purpose-built AI infrastructure to support accurate answers for core use cases and query types, driving revenue outcomes for your team.

Product & feature specifics & differentiators unleashed.

Nuances of every feature and capability that helps your solution win - from managing an integration, up-selling a customer, or helping a prospect make a purchase decision.

Client & prospect details that help you grow.

From objection handling on a call, finding a top customer story or details from your CRM, or discovering a past Slack conversation to help close a deal.

Technical answers that drive tier-one service.

From nuanced debugging, integrations and on-boarding support, to that little detail which convinces a detractor to become a champion.

Content & document search.

Quickly find customer proof points, GTM content, collateral, and visual aids. You need that one thing, we help you get it.

Mash handles, product, bug, feature, crm, and file related questions

Mash identifies where there is missing gaps in your knowledge base, based on questions your team is asking

Mash answering questions using information from your team's crm

A tribal knowledge engine that's actively learning from your best.

Mash automatically learns from your team, uncovering information from your most trusted internal experts – from a product announcement, nuanced discussion or customer story shared in Slack.

Automatic updates & learning from past conversations.

Mash automatically updating and learning from past conversations

Understand your types of content & targeted context engineering.

Mash understand different types of questions, product, feature, file search, and announcents.

Uncovering gaps & issues → with proposed answers.

Mash identifying where there are gaps in your knowledge base, based on questions your team are asking

Immediate from your feedback...

Mash learning from feedback your team gives

Company, product & industry context.

Mash answering using information from your team's CRM

INTEGRATIONS

Deep integrations with your software stack. Deep understanding of your company.

It’s easy to say you integrate with 100+ products. It’s hard to do it properly. Mash makes sense of all the different types of data and context from your data sources. Mash understands your business,  products and customers.

Mash helps when it can, and doesn't when it can't.

When Mash can help, it does.

From deciding when to try and find an answer, what type of answer to provide, and to give an answer if it's confidently that it will provide value.

When Mash can't confidently answer, it doesn't.

Instead Mash will help by outlining knowledge gaps if not answered in the thread later.

Mash works with you to get better, where you work in Slack.

We provide easy ways for you to save and edit tribal knowledge as it happens. If you don't ask a clear question, Mash asks for more information instead of guessing.

Mash thread learning saving a conversation

Mash doesn't have an answer so it'll listen for the correct answer and save it

When Mash doesn't have enough information, instead of guessing and answering it will prompt the user for additional information.

Available and helpful when & where you need it.

Automatic help, when beneficial in designated conversation channels.

Tag @Mash in a message to ask a question, or respond to one already asked.

Don't answer yourself, ask Mash to answer for you. If you've answered it before, no need to answer it again.

Directly message the Mash app privately for assistance.

Who is Mash for?

Mash excels in companies with complex products, large product suites and fast-moving sales environments that don’t have months to document everything.

Account Executives & Success Teams

Get the answers to critical customer & prospect questions when you need them. Provide a top-tier experience, whether right on a call, replying to an email, or in a Slack Connect channel.

Sales Engineers, Solutions Architects, and Product Experts

Stop getting interrupted all day and focus on your most critical activities. If you've answered something once, you shouldn't have to again.

Sales & Success Leadership

Insight and diagnostic of gaps in knowledge that are most critical to winning deals, retaining customers and scaling revenue.

Product Managers, Marketing, Enablement, and Product

Ensure the latest and greatest content and materials is available for the revenue team at the right time, for the largest potential impact. Learn when there are gaps to fill.