Talk to Engineers, Not Ticket Queues
At GForge, you won’t get lost in an automated support maze. Our engineering team provides direct, personal assistance—typically within one business day, often sooner. We’re a small company that treats every customer like a partner.
Support That Actually Supports You
We built GForge to simplify DevOps, and our support reflects that same philosophy—straightforward, human, and effective.
Real Engineers, Real Answers
Your support requests are handled by the same engineers who build GForge. No scripted responses, no escalation delays—just people who understand your technical challenges and can solve them.
Fast Response Times
We respond to support requests typically within one business day—often much sooner. Customers with active contracts can reach us directly during business hours for urgent issues.
Migration Assistance Included
Moving from Jira, GitLab, or GitHub? We’ll help migrate your data as part of onboarding—your team doesn’t waste time on the transition, and all tasks, wiki entries, and commits are ready when they arrive.
Live Training & Walkthroughs
Every customer gets personal onboarding, including live web conferencing sessions to configure GForge for your team’s workflow. Not just documentation—hands-on guidance from our team.
Find Answers Instantly
Comprehensive documentation, tutorials, and API references—everything you need to get the most out of GForge.
GForgeNext Manual
Complete user documentation covering installation, configuration, project administration, and daily usage.
View Documentation →Ask AI
Download our docs and use ChatGPT, Claude, or any AI to get instant answers about GForge features and deployment.
Ask AI About GForge →Video Tutorials
Step-by-step video walkthroughs for getting started, project setup, sprint management, and advanced features.
Watch on YouTube →REST API Documentation
Full API reference for integrations, automation, and custom tooling. Build on top of GForge with confidence.
Explore API Docs →FAQ
Quick answers to common questions about features, licensing, deployment options, and troubleshooting.
Browse FAQ →Installation Guide
Detailed guides for online and offline installation, Docker deployment, and air-gapped environments.
Installation Docs →gforge-cli
Command-line interface for managing tickets and branches from your terminal. Perfect for developers who live in the CLI.
Get gforge-cli →Contact Our Support Team
Choose the support path that fits your situation. All options connect you with real engineers who can help.
Existing Customers
Active GForge subscription holders
Full support included with your subscription. Create tickets directly in GForge or email our support queue for the fastest response.
- Direct ticket tracking in GForge
- Email support with fast turnaround
- Live chat for quick questions
- Web conferencing for complex issues
Or email: support@next.gforge.com
Prospective Customers
Evaluating GForge for your team
Questions about installation, sizing, compliance, or how GForge fits your specific needs? We’re here to help you make the right decision.
- Technical architecture consultation
- Sizing and deployment guidance
- Custom demo and walkthrough
- Migration planning from existing tools
Per-Incident Support
Pay-as-you-go assistance
Not a current subscriber but need expert help with a critical issue? Our engineers are available for one-time support engagements.
- $120 per hour
- 3-hour minimum engagement
- Expert GForge engineering support
- Upgrades, troubleshooting, configuration
Switching to GForge? We’ll Handle the Heavy Lifting
Moving from Jira, GitLab, GitHub, or another tool doesn’t have to be painful. Our team handles data migration as part of your onboarding—so your team can focus on work, not transition logistics.
- Complete data migration — tickets, projects, users, attachments, and history
- Wiki and documentation import — preserve your team’s knowledge base
- Git/SVN repository transfer — keep your commit history intact
- Custom field mapping — align your existing workflows with GForge
- Team training — live walkthroughs to get your team productive immediately
Your data, your history, your workflows—all preserved.
Support FAQ
Quick answers to frequently asked support questions.
Our support team is available Monday through Friday during US Eastern business hours. Email and ticket responses typically happen within one business day. Customers with active contracts can reach us directly during business hours for urgent issues.
You have multiple options: create a ticket directly in our GForge instance, email [email protected], or use the live chat widget on our site. All methods route to our engineering team.
Yes, phone and video conferencing support is available for customers with active subscriptions. You’ll receive direct contact information as part of your onboarding. All customers also have access to live chat and email support with fast response times.
Absolutely! Migration assistance is included as part of onboarding. We’ll help transfer your projects, tickets, wikis, and repositories from Jira, GitLab, GitHub, or other platforms. Contact us to discuss your specific migration needs.
We specialize in supporting defense, aerospace, and regulated industries with air-gapped deployments. Our offline installer includes all dependencies, and we provide documentation specifically for disconnected environments. For complex deployments, we offer web conferencing support or can arrange secure communication methods as needed.
While we don’t have a traditional community forum, our support model means you’re always talking directly to our team—not waiting for community responses. For tips and tutorials, check out our YouTube channel and blog.
Yes! We actively take feature requests from customers and add them to our roadmap. Many of our most-loved features came directly from customer feedback. Don’t see something you need? Let us know—we can often find an existing solution within GForge or prioritize it for development.
Experience Support That Doesn’t Suck
Try GForge free with up to 5 users, or talk to our team about your specific needs. Either way, you’ll discover what real support looks like.
