Resources
Resources
At MGI, we are committed to providing reliable, responsive, and high-quality support to our global network of customers and partners. With 49 service stations across 26 countries and more than 10 strategically located spare-parts warehouses, our Customer Service Centre ensures smooth and efficient support across pre-sales, sales, and after-sales needs.
We hold ourselves—and our suppliers—to the highest standards of business ethics, data security, labour rights, health and safety, and environmental sustainability. Explore the sections below to access the tools, documents, and services that will help you succeed with MGI.
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Request a Service
Book installation, maintenance, training or support
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Technical Support
Get expert help, updates and solutions
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What If?
Explore how genomic solutions address bold challenges
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Custom Solutions
Tailored genomics services for you
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Genomics Unlocked
Your gateway to transformative genomic science
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Certificates
Access compliance and quality certifications
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Safety Data Sheets
Browse safety information for MGI products
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Demonstration Data
Evaluate MGI platforms with real-world datasets
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Customer Experience Centre (CEC)
Access demos, training and support
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Universal Calculator
Simplify your sequencing calculations
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Supplier Code of Contact
Guiding ethical practices for partners
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Pandemic Preparedness Program (PPP)
Support global readiness with scalable testing
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Million Microbiome of Humans Project (MMHP)
Building the first global microbiome map