Frequently asked questions
1. Where can I find my Profit and Bonus Information?
You can find the amount of profit to be received on your campaign Overview Dashboard. Once your campaign is submitted, you will be asked to enter your e-transfer information so we can pay the respective amount. You can track the status of your payment on the Overview Tab.
2. What’s the seasonal program submission deadline for this Season?
The Purdys Seasonal Program’s final submission deadline is stated below, no orders may be submitted from coordinators or their supporters beyond this deadline.
- The Seasonal Fundraising Submission Deadline for your main campaign is March 26, 2026
- The Group Order Submission Deadline for your main order is March 26, 2026.
3. What is the campaign submission deadline, and why is it important?
Your campaign’s submission deadline is the last day to submit the Fundraising Campaign or Group Order. Each Coordinator must submit their campaign or group on time to guarantee that the order will be delivered within the given delivery window. If the Coordinator don’t submit their campaign, we will automatically submit it, and all Pending Orders (Manual Orders added through the order form but did not complete payment) will be excluded.
Once you submit your campaign, we will process and pack your order within three (3) business days and send you tracking information. Please refer to the carrier’s website to get the delivery notifications.
4. How do I change my submission date?
Changing your submission date MAY affect your delivery window. Once a campaign is live/launched, users can only choose a new submission date based on availability. The new submission date chosen will result in a new delivery window.
5. When I pay for pending orders, will this automatically submit my fundraising campaign/Group savings?
No. To submit your campaign you need to click [Submit Campaign/Group] and follow the steps to successfully submit your orders. Once your campaign is successfully submitted, you will receive an email confirmation, and your Campaign Status will also be updated accordingly.
6. What if I need to change my address after submission?
Please either call us directly at 1-888-478-7397 Ext. 1 or email us at fundraising@purdys.com and have your customer number ready.
7. Where do I find support materials (e.g. posters, order forms, etc.)?
You can find all support materials on your campaign dashboard. Access your campaign and go to [Support Material] tab to find all selected materials to support you with your fundraising.
8. How can my supporters place orders without a computer?
If supporters do not have access to a computer, paper order forms can be used. Coordinators can print the order forms from the support materials page online and manually enter any orders they receive into the system.
Purdys cannot accept paper orders for data entry. It is the coordinator’s responsibility to:
Enter all paper orders into the online system
Communicate the payment method to each supporter
Steps:
Coordinators: Visit the support materials page online to print order forms.
Supporters: Contact your coordinator to get the appropriate paper order form.
9. How can I submit my order forms?
All orders should be completed online. Purdys will not accept any paper orders for data entry. It is the responsibility of the Coordinator to enter any paper orders using the Order Form available in the campaign dashboard, and to receive and communicate the payment method to the supporter. To learn how to entry orders using the Order Form, click here (hyperlink to the Coordinator Guide CMS page, Order Form content)
10. Are the chocolates limited to what is in the catalogue? Can we order items that are not part of the catalogue?
The selection is limited to the available chocolates in the program catalogues provided and on the Group and Seasonal Fundraising website.
Important: Products sold on Purdys.com are not included in the program. Purdys will not honor any purchases made outside of the program. This includes transactions done through physical Purdys shops and Purdys.com to count towards purchases against the Coordinator's campaign to earn profits or be eligible for discounts, including but not limited to rebate cheque, profit cheque, and bonus items.
11. Do I receive any bonus items?
Seasonal Fundraising & Group Savings Coordinators may receive one (1) bonus item per eligible campaign after submission. To qualify for the bonus item the Seasonal Fundraising campaign should be over $500.00 before taxes and shipping and Group Savings orders should be over $375.00 before taxes and shipping. Purdys reserves the right to allocate any bonus items to an order or cancel any bonus items without prior notification.
12. When will my order arrive?
Your Delivery Window is calculated based on the day you chose to submit your campaign and based on you delivery address. When your campaign is submitted, you will receive a tracking number once your order is shipped. Please refer to the carrier’s website to get the delivery notifications.
13. How to update the coordinator's information?
You can change your campaign information directly on your campaign dashboard. Your organization information cannot be edited after the campaign is launched.
Click Edit Campaign
Edit the information
Click Save.
14. What does the status of my campaign mean?
Active: The campaign is live and accepting orders! Supporters can still shop and contribute. It’s the perfect time to promote and boost sales.
Closed: The campaign is no longer accepting orders. Either the deadline has passed, or the coordinator has manually closed it. No further purchases can be made.
Processing: Orders are being reviewed, and payment is being confirmed.
Submitted: The campaign has been fully processed and is being fulfilled. All orders have been shipped or picked up, and your fundraiser is officially wrapped up! From this point, no changes to your campaign can be made. If you need assistance, please contact us.
Completed: All orders have been shipped or picked up, and your fundraiser is officially wrapped up! Once orders have left our facility and are on their way to the coordinator or directly to supporters (if shipping was selected). Keep an eye out for delivery!
18. What is a Team and what it is for?
The Teams tool helps you organize your fundraiser by teams and team members, making it easier to track sales and profits. Each team member can share their personal link with supporters, ensuring they get credit for their sales.
It also encourages friendly competition between groups, helping you raise more funds while keeping orders organized and easy to manage.
19. How do I create Teams?
You can create Teams by clicking on [Create a New Team] under the Orders Tab. You can create a team by following the steps on the website, or by uploading a pre-fielded spreadsheet available on the Support Materials. As an option, you can also add team members, and each team member will receive their personal launch letter with the correct emails. Please find more details about teams here [coordinator guide]
20. What is Ship-To-Me and how does it work?
Ship-to-me is a service that allows supporters of fundraising campaigns only, to get their orders shipped directly to their addresses, separated from your campaign order. Fundraising Supporters will pay a fee to have their orders sorted and delivered to their addresses. Fundraising Supporters that choose Ship-To-Me will can expect their orders to be received after the campaign has been submitted. They will receive their unique tracking information once the order has shipped. Ship-To-Me is not available for Group Savings program participant.
21. How do I receive my Profit or Bonus Payments?
You will receive your raised profit or bonus payments through an E-transfer. You must enter the correct e-transfer email or phone number to receive the amount. You will be ask to follow a verification step before we can proceed with payment. For more information, please visit our Terms and Conditions.
22. Can I update my e-transfer information after it's been verified?
Once your e-transfer information has been confirmed and verified using the code sent to your email, it cannot be changed through the website.
If you need assistance, please contact:
Seasonal Fundraising Campaigns: fundraising@purdys.com
Group Orders: group@purdys.com
