Important! Bans cannot be appealed, do not contact us about your ban

You will have received an email about this (please check your junk email) which outlines why. 

This is because either:

1. Very high incident ratio over your last 10 races - this ban is automatic and will be because you are crashing a lot more than other players. Your average of contacts with players over 10 races is in the top 0.1% of players. A single race will not cause you to get banned as this will be filtered out. You can read about this system here: https://guide.lemansultimate.com/hc/en-gb/articles/14569279666191-Badges-on-Le-Mans-Ultimate
2. You were protested by another player and an admin decided either your use of in-game chat was unacceptable or your actions on track

Every time you are banned, this is recorded in our system. Repeat offenses may result in longer or permanent bans.

No refunds will be given on the game, DLC or subscription as a result of your offences, as outlined in the rules that you agree to in-game and the refund policy.

Most prevalent 

• Receiving a penalty (DT/SG/DQ) in qualifying can result in being unable to serve a pit stop in the race (pit stop time says 0 and doesn't service the car if no tyre change is selected. Workaround is to ensure that tyres are changed. This is being investigated currently and workaround will be updated once further information is available.
• Some inputs (largely from pedals) on a small number of systems are flickering, delayed or incorrect
  • Temporarily whilst we investigate, please uninstall the Epic Games store or remove EOSOverlayReneder-Win32-Shipping.exe and EOSOverlayReneder-Win64-Shipping.exe. These are usually located in C:\Program Files (x86)\Epic Games\Epic Online Services\managedArtifacts\98bc04bc842e4906993fd6d6644ffb8d
    • You can also stop the windows service

New in Version 1.2

• You should launch the game from Steam or using start_protected_game.exe - failure to do so will mean online is not available. Some launchers from manufacturers or 3rd party developers may need to be updated to work.
• Resolved - Logitech DFGT, G25, G27, G29 and G923 can be impacting game performance - we are investigating but you may be able to uninstall the Logitech software and reinstall or play offline without EAC- please do not send tickets about this
• Easy Anti-Cheat fails to launch or not installed - reinstall EAC
• Resolved - OpenXR Toolkit does not function with EAC, we are awaiting Epic support (date TBC)
  • you may find that Virtual Desktop replicates some features you are using
  • if Epic are unable to support we will implement important features directly (likely earliest date would be in January)
  • custom runtimes are not available - you will need to remove them from the install folder
• Reshade is no longer supported and the game will not launch if you use it
• 0xc000007b - means a local file is incompatible with the game usually reinstalling should be the fix (please delete any left over files). This is usually a custom runtime for VR or reshade.
• Wheels/pedals that are plugged into USB hubs may be significantly be impacting performance - please test directly plugging into the PC
• (Predominantly) Simagic wireless wheels are experiencing delayed inputs - you can use these wired as a workaround temporarily [USB connected, when first turning on/plugging in usb, and then turn on the base/connect]. 
  • We have set up a Steam beta branch called "pub-share" that has improved performance for some users 
    • Right click on the game in your library -> properties -> beta -> select "pub share"
      • This is online compatible
• UPDATE with Workaround - Some inputs (largely from pedals) on a small number of systems are flickering or incorrect
  • uninstall the Epic Games store or remove EOSOverlayReneder-Win32-Shipping.exe and EOSOverlayReneder-Win64-Shipping.exe. These are usually located in C:\Program Files (x86)\Epic Games\Epic Online Services\managedArtifacts\98bc04bc842e4906993fd6d6644ffb8d
• Co-op games are not completing for all users

Very Important & General

• Le Mans Ultimate is only supported on Windows machines that meet the minimum requirements. Mac, Linux and Steamdeck are unsupported

• Some plugins are causing crashes - to disable:

  • Navigate to Steam\steamapps\common\Le Mans Ultimate\UserData\player\CustomPluginVariables.JSON,
  • Open the file and set "Enabled" to 0 on all entries,
  • Save and re-open the game

• “Failed to allocate a section of memory” - Windows page file being too small can cause memory usage issue particularly for users with less RAM. Please see Common Fixes. In general, you should have at least 32GB of virtual memory and close

• Users that have their Windows region settings to have “decimal” as “,” and “digit group symbol” as “.” should invert this - the game may not be able to launch without being in this format.

• Unfortunately there is a known issue with Intel GPU cards, here is a link to the github thread where the Intel community team are feeding back to their community on the fix their side - https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/1038. There isn't anything we can do to speed this up unfortunately.
  • You may find that older drivers work, 6262 is believed to work for most cards https://web.archive.org/web/20250407103412/https://downloadmirror.intel.com/845887/gfx_win_101.6557_101.6262.exe.
  • Additionally, you may need to turn off the rearview mirror (Settings > Graphics > Visuals > Mirrors)

AI

• The AI will occasionally come too close to you when lapping in some situations

Broadcast Overlay

• FCY is displaying as “Code 80”

  • NRG bar is displayed backwards on Driver Overlay

  • Sometimes tyres are incorrectly displayed

  • Social media prompt occasionally is triggered and is unstyled

Co-op

• Average lap time statistic is not always working

• Score updates are not always displayed after receiving a handover

• During a pitstop, the stint review menu can display your drive time as 0h 0m

• Motor map and regen settings are unable to be changed after loading into a session

• Advice - the team creator can still reassign drivers through the drop-down menu after using the swap driver button

• Advice - Handing a session back to the host after they have closed the session restores it

Hosted Servers

• Hosted Servers currently do not offer Full Rolling Lap start

• When joining the Hosted Servers, the event screen may show an incorrect map for circuits with alternate layouts but will still load the correct track

Input Devices

• Certain Thrustmaster devices can disconnect after multiple sessions (TMX, T818, T248, T150, T300RS) - advice is to completely re-install Thrustmaster software and firmware

• Controllers are not able to navigate through menus, including the pause screen

• Controller users are likely to experience higher tyre degradation due to generally more aggressive 

• To adjust controller vibration, you need to adjust “Force Feedback”

• Fanatec GT DD Pro - Assigning "Brake migration Forward" and "Brake Bias Forward" to any button on the wheel will cause the setting to be repeatedly pressed

• Logitech users who have their wheel stuck to one side should enable “constant steering force” in the settings

Online

• Online is greyed out, this could be either:

  • You need to make an online account and/or accept the terms and competition rules - click on profile then the pencil to change this

  • Your Steam authentication has expired - try restarting the Steam application (make sure you exit Steam in the system tray, not just close the window)

• Unable to join servers

  • Ensure your time zone in Windows is set to “automatic”

  • Verify the integrity of files in steam - you may need to delete the “Installed” folder first

  • Users based in Russia are unable to connect to most servers due to restrictions either by Russia or some server providers

• Profile

  • Users cannot change their name more than once in a 3 month period but no warning is shown

  • If there is more than one user with the same name, the subsequent users are given a # with four random digits (e.g. Joe Bloggs#1234) - you can change your name to be unique (for example include an initial)- this will remove the numbers

    • Please note: players can only update their name once every 3 months

• On-track

  • If you join an online session once the timer has expired you do not have control of the car and can not take control (nor should you, but it isn’t explained)

  • In practice and qualifying sessions, if a user joins after you they will be displayed in a temporary car. This is currently a Porsche 911 GTE regardless of category. Returning to the pitlane, then going into the setup menu should resolve this. Alternatively, a user may map a button to “load vehicles” to reload the skins. Important note: please do not do this whilst driving as it may cause a screen freeze

On-track

• General

  • Ultra settings are performance heavy and may result in less than desirable frame-rate

  • Low grip on track - check your “Real Road” is set to have some rubber (advanced session settings). There are no tyre warmers in WEC (expect Le Mans) by default but you can now apply a tyre warmers to help . It’s also worth checking the road temperatures as these are separate to ambient

  • Losing Force Feedback (FFB) - map a "Reset FFB" button in Settings > Controls and use when appropriate
  • Cars stuttering

Save and Load

• Motor map and regen settings are unable to be changed after loading a save file

UI

• Upon leaving a server, the UI can occasionally freeze in a “dead state” but not crash - you will need to manually close the application and re-open it

• The UI will sometimes not disappear when pressing drive. Simply hit escape twice in this situation.

• Localisations

  • Translations may result in odd text placements or clipping in the UI

  • Some phrases when translated may need further review

  • Some words or phrases may be missing translations

Vehicles

• General

  • BoP is not final and will be iterated on in future with further, per track.

    • ABS has been completely changed which will affect handling in this category

  • The highest in-car traction control settings can significantly affect top-speed

VR

• Motion Blur is disabled completely in VR

• When loading replays from the main menu in VR, the replay will only show on the VR mirror.

Please ensure first you thoroughly look through this guide for answers to your question

You will often find that Community members are available in our #community-support discord channel.

If you need further support:

• Le Mans Ultimate Support Desk
• Online (RaceControl) Support Desk for Hosted Servers and Subscriptions