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The Basics

5 Articles

How do I start parking my bike?

How do you verify users?

I don't have an email address / credit card.

Where can I get a BikeLink card?

I have a new BikeLink card. Now what?

How To Park

10 Articles

Can I park an [e-bike / scooter / tandem / cargo bike /etc…]?

BikeHub Access Kiosks

Bicycle locking recommendations

How long can I park my bike?

Can I park multiple bikes?

I am having issues entering the 24hr controlled access.

How do I use the parking racks?

Is it safe?

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How To Park

About / Contact Us

4 Articles

Reporting threats and vandalism

Who is behind the BART Bike Station?

Who is behind the Caltrain BikeHub?

Getting help

My BikeHub account

11 Articles

I forgot my password

I lost my card

I want to renew my account

Can I cancel my membership?

I want to cancel Auto-Renew

How do I add or remove a bike from my account?

BikeHub Premium Discount Program

Do I need an access card?

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My BikeHub account

Types of parking

4 Articles

Self-parking rooms (controlled access)

BART Self-parking rooms

Valet bike parking stations

Bikeep Racks

Additional Services

2 Articles

Where can I get my bike repaired?

Where can I rent a bike?

Online Store

7 Articles

What payment methods do you accept?

What are my options for shipping?

Do you ship internationally?

What are your return policies?

Can I make an exchange?

What if I receive damaged or defective merchandise?

How can I change or cancel my order?

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