IN CRISIS OR NEED SUPPORT? Call Here 24/7 anytime 1-844-437-3247
Thinking about suicide? 9-8-8 is here to help. Call or text 9-8-8 toll-free, anytime. English and French.

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Welcome to Here24/7

We are your front door to the addictions, mental health, and crisis services provided by 11 agencies across Waterloo Wellington.
If you have any concerns, we hope you’ll get in touch.

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Available Services

Here 24/7 is your front door to the addictions, mental health and crisis services provided by 11 agencies across Waterloo Wellington.

Available Services Available Services

About Here 24/7

Our goal is simple: to understand what you need, connect you to the right support, and help you feel less alone while finding your way forward.

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What to expect

When you contact Here 24/7, our staff will talk to you about your needs, challenges and strengths. We will attend to your immediate needs (for example, if you are in crisis), and will conduct a comprehensive assessment with you.

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Referral Forms & Wait Times

We’re here to help you or someone you care about get connected to the right support. Please select the region that matches the client’s place of residence before completing a referral.

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Getting Started

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a wide range of services to support individuals experiencing mental health or substance use challenges.

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What’s new

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CMHA Waterloo Wellington, Lead Agency for Here 24/7 and Compass Community Services Selected as Partners to Support New 9-8-8 Mental Health Crisis Helpline

Nov 30th, 2023

The three-digit helpline diverts emergency mental health calls to local service providers. Centre for Addition and Mental Health (CAMH) is partnering with Compass Community Services and Canadian Mental Health Association…

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New Caller Options Will Allow for Better Identifying of Reason for Call

Mar 9th, 2023

New voice menu options have been activated this week for the Here 24/7 phone system. The new options will allow for the caller to better identify the reason for their…

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Connecting to Services (COVID-19 update)

Mar 25th, 2020

Note: Due to a recent increase in call volumes, some callers are experiencing technical difficulties. Please try calling our local HERE 24/7 phone number: 519-821-3582, if you have been unable…

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Update: COVID-19

Mar 16th, 2020

CMHA WW continues to take the health and safety of our clients, staff and community seriously in light of the COVID-19 situation. We are adapting our programs/services to meet the…

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We Care About You

You can reach someone who will listen with care and without judgment.
Call or text 9-8-8 anytime — free, confidential, and here for you 24/7.