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Recent reviews

Saloni Patial

Saloni Patial

Rated 1 out of 5 stars

I ordered a ready-made designer dress from Mirraw on 5th January 2026 for my office party in the UK, which was scheduled for 24th January 2026. The estimated delivery date was 17th January 2026. Immediately after placing the order, I received an email stating there would be a delay of 3 business days due to a “technical error from the vendor’s end.” I accepted this, assuming the dress would still arrive by around 21st January — well before my event. The dress was not custom-made; it was a standard size, so I did not expect further delays. However, there were no additional updates about shipping delays. I waited patiently, even until the day of the party, but the dress never arrived. I reached out via WhatsApp and received no response. The delivery was finally attempted on 25th January — one day after my event — which made the dress completely useless for its intended purpose. I had spent over £260 specifically for this office party. I refused the delivery. After this, the Mirraw team repeatedly sent long messages urging me to accept the parcel and pushed for DHL to reattempt delivery, which took several more days. It was very difficult to reason with them regarding a refund. The communication was poor throughout, and there seemed to be constant miscommunication from their end. This was not my first order with them, but it will definitely be my last. Based on my experience, I would strongly advise against ordering from them for special occasions where timely delivery is crucial. The service was unreliable and extremely stressful.