IMS Connected Claims<sup>™</sup>

Our claims‑focused telematics solution detects and reconstructs accidents using telematics data to deliver comprehensive insights. It drives down loss ratios, improves fraud detection, and helps insurers resolve claims more efficiently.

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Connected Claims – the Future of Digital Insurance

Consumers deserve a smooth, hassle-free claims experience — a standard that should be universal across the insurance industry.

With connected insurance, insurers now have unprecedented access to data, enabling them to identify the greatest risks and costs to both their customers and their bottom line. While existing crash detection and FNOL solutions play a role, they are just one piece of the larger puzzle in transforming the claims experience and reducing claims costs.

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Our IMS Connected Claims Solution

Our solution works by deploying a suite of telemetry-based services that will transform collected telematics data into appropriate analysis. This method of analysis will enable better insights and decisions, positively impacting the policyholder experience and the insurer’s claims costs. As standard, we encourage and provide ongoing training and use of our expert support services before and after deployment. Having this tool is only the start of this transformation, data mining and the knowledge on how to make the most of this information is critical to this process.

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Beyond Accident Detection

Liability and Claims Handling Capabilities

Our solution goes beyond accident detection, leveraging telematics data, to reduce claims costs in two additional claims costs areas: liability and handling – which together deliver 80% of the overall benefit to an insurer:

  1. Claims Liability ROI: including validation and analysis of data and compelling evidence to help identify fraudulent and/or inflated personal injury claims.
  2. Claims Handling ROI: including intervention; more accurate liability decisions; and shorter claims shelf life.
  3. FNOL ROI: including early accident detection and alert service; instant control over recovery and remediation; and improved duty of policyholder care.

Why IMS – Long Experience in Crash Detection

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    78% Claims Detection Rate

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    99.9% False Alarms Eliminated

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    10 Years of Experience

 

  • Powered by our IMS DriveSync® platform, allowing you to offer additional usage-based connected insurance programs along with Engagement  and end-to-end Reward tools to optimize your ROI and program success.
  • Claim Process co-design meaning we work with you to integrate the new tools within your existing claims process to maximize your loss ratio improvements.
  • Expert consultancy services with over 10 years experience assisting everyday claims data-usage training, consultancy, and assistance, including liability evaluation, damage assessment and Lawsuit and Court support.
  • Best-in-class accident detection rates – see our Facts and Figures below.

Facts and Figures

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    70%

    Claims opened in digital channel.

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    4%

    Claims identified as fraud and rejected.

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    20%

    Reduction in average compensation cost and repair expenditure.

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    5%

    Steering of at-fault accident to not at-fault.

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    15%

    Reduction in claim paid for minor injuries (whiplash).

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    60%

    Reduction in legal cost related to claim settlement litigation.

Include our Connected Claims product for accident/crash detection capabilities to your telematics-based app

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casestudy

Case Study: Zurich Insurance

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datasheet

IMS Connected ClaimsTM Telematics Solution

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whitepaper

How To Improve Claims Handling Using Driving Data and Telematics

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infographic

Claims Telematics Is Your Only True Defense Against Increasing Claims Cost

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Claims Technical Statements

Making telematics data easy for claims handlers

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Technical statements form a unique and important part of IMS’ Connected ClaimsTM professional service component known as Claims as a Service (CaaS). Technical statements encapsulate the core insights from captured telematics data, and with the help of our CaaS claims experts helps insurers realize the following benefits across all telematics claims:

  • Telematics data is compiled into one straightforward report that enables a claim to transition smoothly from FNOL into a full claim.
  • The Technical Statement provides claims departments with a full clear summary of the telematics data and claim.
  • IMS will work with your claims teams to ensure they can confidently use telematics data and technical statements when handling telematics claims.
  • Technical Statements can be shared with third party insurers, solicitors and police as part of the claims process and to bring clarity to the data.
  • Leveraging technical statements within claims processes has proven to deliver loss ratio benefit to our insurer partners.

Through the contact form,  you can request a Sample of 0ur Technical Statement to see how these benefits can work for you

FNOL (First-Notice-of-Loss)

Immediately begin assisting the policyholder with the best course of action.

IMS Connected ClaimsTM Solution

Contact us and learn how to leverage telematics data to cut claims costs