👋 Hello! This is the FOMPAY Manual.
This guide will walk you through everything you need to know to use FOMPAY’s global card services with ease.
From setup to advanced features, we’ve got you covered — let’s get started!
😄 Welcome to FOMPAY Wallet!
Thank you for using the FOMPAY Wallet.
This is the first screen you will encounter when using the wallet.
Please follow the steps in order to fully master how to use the FOMPAY Wallet.
Take your time and proceed step by step!
link : http://fompay.site/
STEP. 1
Please click the “Sign Up” button below the Login button.
STEP. 2
Enter your first name.
*Only enter your middle name if you have one. Leave this field blank if not.
STEP. 3
First and last names are entered separately.
Please enter your last name.
STEP. 4
This will be your login email.
Please enter the email address you use.
STEP. 5
Use at least 8 characters, combining letters, numbers, and special characters.
Create a strong password for your security.
STEP. 6
Please re-enter your password to confirm.
Clicking the Sign Up button will complete your registration.
STEP. 7
Please select your affiliation.
STEP. 8
OTP verification is required after registration.
Click your operating system below to download Google Authenticator.
STEP. 8-1
Open the app and tap the + button at the bottom right.
Then select ‘Enter a setup key.
STEP. 8-1
Reopen the FOMPAY wallet and copy the second key value.
(Click the overlapped paper icon to copy)
STEP. 8-1
Go back to Google Authenticator, set a nickname (e.g., FOMPAY Wallet)
for the account name, paste the copied key into the key field, and tap ‘Add’ to complete.
STEP. 8-2
Please tap the generated code.
It will be copied to your clipboard automatically.
STEP. 8-2
After pasting or typing the copied code, tap ‘Verify’ to continue.
*Keep in mind that OTP codes refresh every 60 seconds.
👏 Welcome! You’re now a member.
Congratulations on successfully creating your wallet.
Let us walk you through the home screen you’ll see first after signing up.
We’re continuously improving the experience to make things easier for you—stay tuned!”
1
Total Digital Asset Balance
2
Deposit : Menu to deposit BETHER or USDT into your FOMPAY Wallet.
TopUp : Menu to TopUp BETHER or USDT through the Platform.
Withdraw : Menu to withdraw USDT from your FOMPAY Wallet to an external address.
Swap : Menu to swap USDT for BETHER.
3
BETHER : Rechargeable BETHER via Platform
oBETHER : BETHER under lockup
USDT : Rechargeable, withdrawable USDT swappable with oBETHER via FOMPAY.
4
Home page: Navigation to the current page
Card page: I can view all of my asset information.
platform page: Menu to view partner companies affiliated with the Platform.
History page: Access your profile and update your personal details here.
my page: Menu to view your recent transaction history.
Total Digital Asset Balance
Deposit
Menu to deposit BETHER
or USDT into your FOMPAY Wallet.
TopUp
Menu to TopUp BETHER or USDT
from the wallet to the platform.
Withdraw
Menu to withdraw USDT from your
FOMPAY Wallet to an external address.
Swap
Menu to swap USDT
for BETHER.
BETHER
Rechargeable BETHER
via Platform
oBETHER
BETHER under lockup
USDT
Rechargeable, withdrawable
USDT swappable with
oBETHER via FOMPAY.
Navigation to
the current page
I can view all of
my asset information.
Menu to view partner
companies affiliated
with the Platform.
Menu to view your
recent transaction history.
Access your profile and
update your personal details here.
💰 Deposit Screen Guide
Let us walk you through the features and layout of the deposit screen.
We’ll also show you how to receive deposits step by step.
STEP. 1
From the home screen, tap the “Deposit” button in the center.
STEP. 2
Choose which token to deposit into your wallet.
STEP. 3
Select the token network to deposit into the wallet.
STEP. 4
After checking the deposit address:
Scan the QR code to complete the deposit, or Copy and paste
the wallet address into the platform you are sending from.
⚠ Notice
- Only BETHER and USDT on the Polygon (POLYGON) network,
or USDT on the Binance (BNB) network, can be deposited into the FOMPAY wallet address.
- Depositing tokens or using networks not supported by this address may result in irreversible errors or loss of funds.
Please double-check before proceeding with your deposit.
- This address is for deposits only.
STEP. 5
After completing the deposit,
1. The total balance of your wallet will be displayed at the top of the home screen.
2. The amount and balance of the deposited token will appear in the middle section of the home screen.
3. You can also check the transaction in the Recent Activity section at the bottom navigation.
*To view your transaction status, go to https://polygonscan.com/ and search your deposit address.
🪙 Top Up Screen Guide
Now, I will guide you through the functions and layout of Top-Up,
and explain step by step how to complete token transfers to the platform.
STEP. 1
From the home screen, tap the TopUp button in the center.
STEP. 2
Select the token to TopUp into the platform.
STEP. 3
Please enter the amount to send.
STEP. 4
Please Enter the email verified on the platform.
*tops up are only possible to FOMPAY Card accounts associated with the provided email.
Please ensure the email is correct to avoid loss of funds.
STEP. 5
1. Open the Google Authenticator app.
2. Tap the wallet code you set up to copy the OTP.
3. Return to the wallet and paste or enter the OTP code into the input field.
⚠ Notice
- Please note that OTP codes are regenerated every 60 seconds.
STEP. 6
After completing a TopUp,
1. You can check your total wallet balance at the top of the home screen.
2. The reduced amount and balance of the TopUp token will be shown
in the middle section of the home screen.
3. The TopUp status can be viewed in the Recent Activity section at the bottom of the screen.
💵 withdraw Screen Guide
We’ll introduce the key functions and layout of the withdrawal screen,
and guide you through how to send funds from your wallet.
STEP. 1
On the home screen, click the “Withdraw” menu located in the middle section.
STEP. 2
Please select the token to withdraw.
STEP. 3
Please select the network of the token to withdraw.
STEP. 4
1. Check the available balance, then enter the withdrawal amount.
2. Next, input the recipient’s address, review the transaction details, and proceed.
⚠ Notice
- Please make sure to select the correct token and network, and enter the correct To Address (recipient wallet address).
If you withdraw using the wrong network, FOMPAY cannot recover or process such incorrect transactions.
- However, the wallet service or exchange receiving the deposit may be able to assist with recovery,
depending on their internal policies.Please note that support for incorrect deposits may vary by provider.
STEP. 5
1. Open the Google Authenticator app.
2. Tap the wallet code you set up to copy the OTP.
3. Return to the wallet and paste or enter the OTP code into the input field.
⚠ Notice
- Please note that OTP codes are regenerated every 60 seconds.
STEP. 6
After completing a withdrawal,
1. You can check your total wallet balance at the top of the home screen.
2. The reduced amount and balance of the withdrawn token will be shown
in the middle section of the home screen.
3. The withdrawal status can be viewed in the Recent Activity section at the bottom of the screen.
*To view your transaction status, go to https://polygonscan.com/ and search your deposit address.
🔄 swap Screen Guide
Let us walk you through the features and layout of the swap screen,
and explain how to complete a token swap step by step.
STEP. 1
On the home screen, tap the “Swap” menu in the middle section.
STEP. 2
After checking the available balance, enter the swap amount.
STEP. 3
Confirm the token you’ll receive and the swap information before proceeding.
STEP. 4
1. Open the Google Authenticator app
2. Tap the wallet code entry you set up to copy the OTP code
3. Return to the wallet and paste or enter the OTP code into the input field
⚠ Notice
- Please note that OTP codes are regenerated every 60 seconds.
STEP. 5
After the swap is completed:
1. You can check your wallet balance at the top of the home screen.
2. The decrease in the swapped token and the increase in the received token,
including amount and quantity, are displayed in the center of the home screen.
3. The swap status can be viewed in the “Recent Activity” section at the bottom of the screen.
📄 Profile Update Screen Guide
Let us walk you through the features and layout of the profile update screen,
and explain how to change your information step by step.
STEP. 1
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Personal Information.”
3. Tap “Edit.”
4. Update your last name and first name, then save the changes.
⚠ Notice
- Please note that your email address cannot be changed.
STEP. 2
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Security Settings.”
3. Tap “Change Password.”
4. Enter your current password and new password, then confirm the change.
STEP. 3
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Security Settings.”
3. Tap the “Change OTP” button.
4. Tap “Request Verification Code” (a 6-digit code will be sent to your registered email).
STEP. 3
Check your registered email for the 6-digit verification code.
6. Enter the 6-digit code and tap “Verify.”
7. Copy the new OTP secret key (click the notepad icon next to the address to copy it).
STEP. 3
“Enter or paste the copied code to complete the process.”
“OTP update completed successfully!”
⚠ Notice
- Please note that OTP codes are regenerated every 60 seconds.
STEP. 1
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Personal Information.”
STEP. 1
3. Tap “Edit.”
4. Update your last name and first name, then save the changes.
⚠ Notice
- Please note that your email address cannot be changed.
STEP. 2
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Security Settings.”
STEP. 2
3. Tap “Change Password.”
4. Enter your current password and new password, then confirm the change.
STEP. 3
1. Tap the person icon located at the top right or bottom right of the screen.
2. Select “Security Settings.”
STEP. 3
3. Tap the “Change OTP” button.
4. Tap “Request Verification Code” (a 6-digit code will be sent to your registered email).
STEP. 3
6. Enter the 6-digit code and tap “Verify.”
7. Copy the new OTP secret key (click the notepad icon next to the address to copy it).
STEP. 3
“Enter or paste the copied code to complete the process.”
“OTP update completed successfully!”
⚠ Notice
- Please note that OTP codes are regenerated every 60 seconds.
Welcome to PLATFORM!
Learn and apply this manual to transform your daily life.
Log in
PLATFORM allows users to log in via email for convenience.
1. Enter the email address registered with FOMPAY WALLET.
2. Enter the 6-digit OTP code sent to that email address.
PLATFORM allows users to log in via email for convenience.
1. Enter the email address registered with FOMPAY WALLET.
2. Enter the 6-digit OTP code sent to that email address.
Profile information
All information must be entered in English.
Please provide accurate information to protect your assets and security.
If the information is incorrect, we may request additional details for user verification.
User verification may be resolved within 24 to 48 hours after submitting an inquiry.
STEP. 1
1. Select Title
Dr – Doctor (for professionals or holders of a doctoral degree, including physicians)
Mr – Mister (for adult men in general)
Mrs – Missus (for married women)
Miss – Miss (for unmarried women)
Madam – Madam (a formal title, mainly used in official documents or ceremonies)
2. Enter First Name (in English) (Example: Gildong)
3. Enter Middle Name (optional)
4. Enter Last Name (in English) (Example: Hong)
5. Enter Birthday (year, month, day)
6. Select Gender (male – man / female – women)
7. Enter Mobile Phone (select the country code, then enter the phone number without the country code)
STEP. 2
1. Nationality (Country of birth)
2. ID Type (Identification document)
3. ID Number (ID number of the selected document / no spaces and special characters)
4. Country of Issue (Country where the ID was issued)
STEP. 3
1. Address 1 (Street address) (max 35 characters)
2. Address 2 (Building, unit, or apartment number) (max 35 characters)
3. City (District, county, or city) (max 20 characters)
4. State/Region (Special city, province, or metropolitan city) (max 20 characters)
5. Country (Country of address)
6. Zip Code (Postal code)
* Please ensure the character limits are not exceeded.
* Avoid unnecessary spaces and special characters as much as possible.
* Make sure to separate Address 1 and Address 2 correctly.
STEP. 1
1. Select Title
Dr – Doctor (for professionals or holders of a doctoral degree, including physicians)
Mr – Mister (for adult men in general)
Mrs – Missus (for married women)
Miss – Miss (for unmarried women)
Madam – Madam (a formal title, mainly used in official documents or ceremonies)
2. Enter First Name (in English) (Example: Gildong)
3. Enter Middle Name (optional)
4. Enter Last Name (in English) (Example: Hong)
5. Enter Birthday (year, month, day)
6. Select Gender (male – man / female – women)
7. Enter Mobile Phone (select the country code, then enter the phone number without the country code)
STEP. 2
1. Nationality (Country of birth)
2. ID Type (Identification document)
3. ID Number (ID number of the selected document / no spaces and special characters)
4. Country of Issue (Country where the ID was issued)
STEP. 3
Address 1 (Street address) (max 35 characters)
2. Address 2 (Building, unit, or apartment number) (max 35 characters)
3. City (District, county, or city) (max 20 characters)
4. State/Region (Special city, province, or metropolitan city) (max 20 characters)
5. Country (Country of address)
6. Zip Code (Postal code)
* Please ensure the character limits are not exceeded.
* Avoid unnecessary spaces and special characters as much as possible.
* Make sure to separate Address 1 and Address 2 correctly.
KYC Verification
This is a guide for KCY verification.
STEP. 1
1. Click View Terms and Conditions to read them.
2. then return to the KYC page, agree, and proceed.
* If you do not agree, you will not be able to proceed further.
STEP. 2
3. Press the Start button.
4. Select the country where your ID was issued.
5. Choose the type of ID you own.
STEP. 3
Take photos of the front and back of the selected ID.
* Pre-taken photos or uploaded files are not supported.
* Please use the ID you currently have and capture it immediately.
Please allow camera access for selfie verification.
Take a selfie within the frame and submit it to complete the process!
KYC verification takes about 5–10 minutes.
Please wait and reconnect after some time.
* If camera access is not allowed, you cannot proceed further.
* If the submitted selfie is blurry or shaky, we may request additional information for user verification.
* User verification may be resolved within 24 to 48 hours after submitting an inquiry.
Platform Home Screen
This is the main page of the NAMDA CARD.
You can view basic information such as your balance and recent transactions.
1. View your profile information.
2. Check your card balance.
3. View your card details.
4. Check detailed transaction history.
5. View categories.
6. Check recent transactions.
Platform Menu
Navigate to your desired section from the menu.
1. Check your profile information.
2. View your card details.
3. Check detailed transaction history.
4. Access the Help Center.
Order New Card
Apply for a new NAMDA Card and transform your everyday life.
STEP. 1
1. From the main page, go to Card or Menu, then select the card category.
2. On the card page, click the Create Card button.
* Please Top Up USD in your account in advance for new card issuance.
* The card issuance fee is $200, and the shipping fee is $15.
STEP. 2
3. Please enter the address for card delivery.
(Address 1, Address 2, City, State, Country, Zip Code)
4. After confirming that the entered address and amount are correct, click the Order button.
*Please make sure the delivery address is entered correctly.
All responsibility for issues caused by incorrect address input lies with the customer.
STEP. 3
You can check the delivery status on the card page.
5. Order has been received and the card is being prepared for shipment.
6. The card has been shipped, a tracking number is issued, and it is in transit.
7. Once the customer receives and activates the card, the delivery is complete.
* You can track the card’s whereabouts by entering the tracking number at the link below: https://ems.epost.go.kr/front.Tracking01Eng.postal
Register Card
Oh! You’ve already received your card.
Activate it now and start using it right away!
STEP. 1
1. From the main page, go to Card or Menu, then select the card category.
2. On the card page, click the Register Card button.
* Please Top Up USD in your account in advance to activate a new card.
* The card activation fee is $10.
STEP. 2
3. Click Terms and Conditions to read them.
4. Then return to the card page, agree, and proceed.
STEP. 3
5. Enter the 12-digit activation code located at the bottom right on the back of the card.
6. Enter the last 4 digits of the card number located in the center on the back of the card.
7. Once the activated card appears on the card page, the process is complete.
* Please Top Up USD in your account in advance to activate a new card.
* The card activation fee is $10.
Set PIN Code
Set a PIN code for ATM withdrawals.
1. From the main page, go to Card or Menu, then select the card category.
2. On the card page, click the Set PIN button.
3. Set a 4-digit PIN code for ATM withdrawals.
[ PIN Security Guidelines ]
• Avoid simple patterns (1234, 1111, etc.)
• Avoid easily guessed combinations
• Avoid repeated or sequential numbers
• Avoid repeating patterns (1122, 2121, etc.)
Change Card Status
Did you lose your card somewhere it could be found?
Don’t worry. For safety, temporarily suspend your card and search with peace of mind.
STEP. 1
1. From the main page, go to Card or Menu, then select the card category.
2. On the card page, click the Freeze.
STEP. 2
3. Please review the precautions before proceeding.
4. Check on the card page to confirm that the status has been updated.
*If your card status is Locked, payments will not be supported.
Please set the status to Active to proceed with any transactions.
STEP. 3
5. On the card page, click the Activate button.
6. Click Terms and Conditions to read them.
7. Then return to the card page, agree, and proceed.
STEP. 4
8. Enter the 12-digit activation code on the bottom right of the back of the card.
9. Then check on the card page to confirm that the card has been activated.
Card loss and Deletion
Even if you have completely lost your card, don’t worry.
Delete the card to prevent others from using it.
STEP. 1
1. From the main page, go to Card or Menu, then select the card category.
2. On the card page, click the Menu.
STEP. 2
3. Click the Delete Card menu.
4. After reading the precautions, type DELETE in the deletion code field and press the Delete Card button.
5. You can then confirm on the card page that the card has been deleted.
View Transaction History
Only the cardholder can view the card transaction history.
1. From the main page, go to Transactions or Menu, then select the Transactions category.
2. On the main screen, you can only view a brief summary of recent transactions.
3. For detailed transaction history, click on the specific entry.
📱 MOBILE
Mobile can be accessed via the mobile category on namdarental.com.(Currently being updated)
🚗 RENTAL
Please visit namdarental.com or refer to the instructions below for access.
For usage instructions or inquiries, visit: http://pf.kakao.com/_xlpFun
Access Guide
1. On the FOMPAY Wallet home screen, tap the "F" icon in the bottom navigation bar.
2. Click "See all services" under the Partners section, or select Rental under Key Partners.
✈️ Trip
Please visit namda-trip.com or refer to the instructions below for access.
For usage instructions or inquiries, visit: http://pf.kakao.com/_xlpFun
Access Guide
1. On the FOMPAY Wallet home screen, tap the "F" icon in the bottom navigation bar.
2. Click "See all services" under the Partners section, or select Trip under Key Partners.
🏢 Mall
Please visit namda.ppmall.kr or refer to the instructions below for access.
For usage instructions or inquiries, visit: http://pf.kakao.com/_xlpFun
Access Guide
1. On the FOMPAY Wallet home screen, tap the "F" icon in the bottom navigation bar.
2. Click "See all services" under the Partners section, or select Mall under Key Partners.
📢 NOTICES
Stay up to date with the latest news from FOMPAY.
| No. | Title | Date |
|---|---|---|
No announcements have been posted yet. |
🔍 General Knowledge Everything about FOMPAY
All
Card
Wallet
Are FOMPAY card supported on external services? (Coming Soon)
⦁ Apple Pay: both FOMPAY virtual or physical cards are supported as payment method.
⦁ Google Pay: both FOMPAY virtual or physical cards are supported as payment method.
Where is the activation code for my card located?
The activation code is essential for the activation of your FOMPAY card and must be carefully stored.
It is important to know where the code is located in order to use it during the activation process.
Note: A 10 USD/USDT fee is applied per card activation.
On your physical FOMPAY card:
The activation code is printed on the back of the card, bottom right.
Can I TopUp crypto / money from one card to another card?
No, not directly. The first step is to perform an internal TopUp from one FOMPAY Wallet to another FOMPAY Wallet,
the receiver can then TopUp their crypto / money into their FOMPAY card.
What is and what can I do with my FOMPAY Card?
With FOMPAY card you can freely manage your contactless POS payments around the world within
the MasterCard network.
With the FOMPAY cards, you can also perform cash withdrawals through ATMs* and NFC Terminals around
the world within the MasterCard network.
⦁ To use your FOMPAY card, you need to set up your FOMPAY Wallet account in order to activate your card.
⦁ To top-up your dee card, just move your crypto / money from your FOMPAY Wallet into your PLATFORM.
Please note:
⦁ Every time you check your balance at ATM, a 1 USD fee will be debited from your account.
⦁ *Singapore and China local ATMs do not accept FOMPAY cards, but they are accepted on international ATMs.
⦁ A maximum of three (3) ATM withdrawals per day per user allowed, with a daily withdrawal limit of USD 2,500 per card, aligned with the card's currency.
Can I reset my cards Pin?
Yes, you can easily reset your cards Pin in the PLATFORM, with no edits limits.
Please note: Pin must be 4 or 6 digits.
How many Cards can I associate my FOMPAY wallet account to?
You can add a maximum of 5 FOMPAY cards in your PLATFORM account.
Please note: if you need to remove a card from your account, please write to the Support Team to receive assistance.
Where can I purchase FOMPAY physical cards?
It is possible to purchase a physical card in PLATFORM in the pages.
Both cards are listed at 200 USD/USDT each, shipping included.
Whats the difference FOMPAY?
⦁ FOMPAY balance is in USD.
⦁ The tops up limits without KYC defer PLATFORM.
⦁ You can withdraw USDT to FOMPAY.
What are the limits of tops up to and from FOMPAY?
⦁ If you have completed your basic KYC profile verification:
Your maximum balance of tokens on FOMPAY is 750 USD, your daily transaction limit is 2,250 USD and your monthly withdrawal limit is 2,250 USD.
⦁ If you have completed your Full KYC profile verification:
Your maximum balance of tokens on FOMPAY is 50,000 USD, your daily transaction limit is 50,000 USD and your monthly withdrawal limit is 500,000 USD.
The minimum withdraw amount is 10 USD.
Please note:
⦁ Each request must be placed 24hrs after the previous request's approval.
⦁ One of the limitations for Members who don't have the full KYC approved is not being able to make ATM withdrawals.
⦁ Singapore and China local ATMs do not accept FOMPAY cards, but they are accepted on international ATMs.
⦁ Every time you check your balance at ATM, a 1 USD fee will be debited from your account.
⦁ A maximum of three (3) ATM withdrawals per day per user allowed, with a daily withdrawal limit of USD 2,500 per card, aligned with the card's currency .
What is the difference between reporting your Card being lost/stolen and locking it?
If you lock your Card, you will also be able to unlock it whenever, while if you report your card being stolen, the Card will not be functional anymore.
Where is BETHER Coin(B) supported?
BETHER coin(B) is available on the following exchanges: LBANK
I’ve seen a few transactions in my FOMPAY that don’t look familiar. What can I do?
The transactions that you don’t recognize may just be service costs applied for some actions, including:
⦁ % Online/store purchase issuer foreign exchange fee.
ATM fees:
⦁ Withdrawal fee (3% of the amount).
⦁ ATM balance check fee (1 USD).
⦁ % ATM withdrawing issuer foreign exchange fee.
⦁ These fees work as compensation for the free use of the PLATFORM service.
Please check in your History if the transactions you see are service fees. If they are not, please start a conversation with the Support Team to receive assistance.
Which Networks Are Supported? What If I Send to the Wrong One?
FOMPAY supports the following Networks: Polygon PoS Chain (POL)
If you have attempted to execute a transaction in any currency on a network that is not supported by FOMPAY, please contact the FOMPAY Support Team.
Fund recovery is not guaranteed. In cases where recovery is possible, the process may take up to 90 days.
In which countries are the PLATFORM operations limited or not available?
The list of countries in which the PLATFORM service limited or not available is divided in two categories:
Prohibited Countries - Not to Onboard
⦁ Entities from the Prohibited Countries List are not to be onboarded.
⦁ Not to onboard users who are residing in the prohibited country, regardless of their nationality.
⦁ Not to onboard users who are citizens of the listed prohibited countries, regardless of their country of residence.
Exception: Citizens of China, India, United States of America can be onboarded but they cannot transact in their home country due to issuing restrictions
High Risk Countries - Subject to EDD
⦁ Entities from High Risk Countries List shall be subjected to enhanced due diligence (EDD) measures before onboarding.
⦁ EDD is required for users residing in the high risk country, regardless of their nationality.
* Due to issuing restriction in home country
Prohibited and High Risk Countries list are subject to updates and changes.
What kind of currencies can I TopUp to and from FOMPAY?
Deposit
You can deposit in FOMPAY the following currencies:
⦁ USDT
⦁ BETHER
⦁ USD
Withdraw
You can withdraw USDT or USD to FOMPAY card.
What is the Two-Factor Authentication?
FOMPAY has a high standard of security and privacy, therefore the Two-Factor Authentication (TFA) is an additional layer of security to your online accounts. It is required to confirm your transactions on PLATFORM.
n the FOMPAY Wallet, the TFA consists of adding a 6 number sequence - generated by an external smartphone app* - to enter when performing a transaction.
*We suggest using Google Authenticator.
What is the KYC verification?
KYC stands for Know Your Customer and is the process of identifying and verifying the Member’s identity when opening an account. It is usually done by verifying the user'S ID and documents uploaded on their profile.
You will need this approval to verify your identity and unlock the crypto transactions via FOMPAY. A further step in the KYC process is required to unlock the limits of the crypto transactions via FOMPAY.
Why I was asked for a EDD (Enhanced due diligence form) during the KYC process?
The EDD (Enhanced due diligence form), is a security control that may be required during the KYC verification process. It consists in a series of additional questions to confirm not to be an at-risk subject. Depending on the result of the questionnaire, your KYC request can be either accepted or rejected.
What type of transactions can I do with FOMPAY?
Deposit: Receive crypto / money from an external wallet to FOMPAY.
⦁ In Crypto you can select the Currency and Network you want to receive the crypto / money into, among the supported ones by FOMPAY system. Copy your wallet address to provide it to the TopUp.
TopUp: TopUp your crypto / money from FOMPAY to PLATFORM
Withdraw: Withdraw your crypto from FOMPAY Wallet to another wallet.
Can I have multiple accounts on FOMPAY?
You can only have one personal account on namdacard.com. Once the documents are submitted to the KYC verification process, they can not be used again for another KYC.
