Graduate Computer Science Student at DePaul University, Chicago
Resume
Specializing in Data Science and Analytics
Foundation in Computer Science
- Deliver technical support for Windows and macOS devices, troubleshooting hardware/software issues including WiFi connectivity, email configuration, and operating system installations for students and faculty.
- Execute hardware diagnostics, repairs, and upgrades on personal and university-owned laptops, including component replacement and complete device disassembly.
- Track and document all support interactions and resolutions in ServiceNow ticketing system while maintaining clear communication with customers throughout the service process.
- Developed advanced data analysis skills by conducting qualitative and quantitative research to uncover customer insights related to Gen Z trends, behaviors, and preferences for audio devices.
- Used Python, data science libraries, and natural language processing tools like Gemini AI to perform sentiment analysis and visualize consumer feedback across multiple audio device brands.
- Compiled and presented findings through a detailed data dashboard and visual presentations for actionable business strategies.