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Frequently Asked Questions
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Are all Kodezen products supported through the Support Portal?
Yes, all Kodezen products — including Academy LMS, aBlocks, StoreEngine, ZenCommunity, and Easy Content Manager — are supported through our Support Portal. You can submit tickets, track responses, and get help for any of our products from one place.
How can I contact Kodezen Support?
You can reach our support team directly through the live chat on our website or by submitting a ticket via our Support Portal. We typically respond within 24 hours on business days.
What should I do if my license isn’t activating?
Please double-check that your license key matches the product and domain. If the issue persists, contact our support team with your purchase email, and we’ll resolve it promptly.
Do you offer refunds or exchanges?
Yes, Kodezen offers a 14-day money-back guarantee on eligible purchases. If you encounter any issues or are unsatisfied, reach out to us within the period for a smooth refund process.
How can I upgrade or transfer my license?
You can upgrade your plan or transfer your license by contacting our support team. Just share your current license details, and we’ll guide you through the process seamlessly.




















