We’re female-founded.

Heather Shoemaker, Language IO’s founder and CEO, was a journalist and then a developer. With her passion for language and storytelling and technical acumen, she knew there had to be a way to remove obstacles for humans communicating with one another. With this idea, she founded Language IO in 2011. Since then, Language IO has become a leader in AI-powered translation.

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What we value

While we are a global company helping our customers connect with people in over 150 languages, our roots are in the American West. That means we value forthrightness, flexibility, and tenacity.



As we pioneer connecting humans through the power of technology, our values serve as the compass that guides our directions and decisions.

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Next-level perks

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Work-from-anywhere

Maximize your potential, minimize your location.
Work from anywhere.

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Team off-site:
Jackson Hole WY

We gather to connect, collaborate, and spark new ideas.

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Professional Development

We provide opportunities and resources to help you expand your skills and expertise.

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Unlimited DTO

Have the flexibility to take leave as needed – whether for vacation, appointments, or other personal matters.

Our leadership team

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Heather Shoemaker

Chief Executive Officer

Heather Shoemaker

Chief Executive Officer

Heather is the mastermind behind Language IO’s core technology, which eliminates the need for expensive and time-consuming neural machine translation engine training by dynamically selecting the NMT engine that will best translate a given piece of content and imposing company-specific terminology onto any of the many NMT engines integrated into the Language IO cloud solution.

Prior to co-founding Language IO, Heather was well-known for globalizing code for Fortune 500s. She was also the senior director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally.

Heather holds a Master of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish. 

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Melonie Keeffe

Vice President of Customer Success

Melonie Keeffe

Vice President of Customer Success

With over two decades of customer facing experience in high-growth, B2B, SaaS companies such as Oracle and Adobe, Melonie has developed deep expertise in delivering customer value through the successful adoption of cloud solutions. She is passionate about attracting and retaining talent, driving organizational innovation, and developing relationships with diverse stakeholders. Her goal is to enable and empower our customers and her team to achieve their desired outcomes. Melonie received her Bachelor of Science in Business from Virginia Tech, majoring in Management Science and Information Technology. In her free time, Melonie enjoys hiking with her family.
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Jesse Romine

SVP of Growth & Retention

Jesse Romine

SVP of Growth & Retention

A 20+ year SaaS sales veteran, Jesse Romine joined Language IO with enterprise cloud and AI technology experience in both the private and public sector.  Jesse has extensive background managing relationships with large companies and governments as well as building, growing, and leading sales organizations. Jesse is balanced as a sales leader having held previous roles and responsibilities ranging from business development, inside sales, account management, enterprise field sales, strategic accounts, alliances/partnerships, customer success, and solutions consulting. Prior to Language IO, Jesse was successful at Quiq, WalkMe (acquired by SAP), CrossTx, Socrata (acquired by Tyler Technologies), Oracle Corporation, RightNow Technologies (acquired by Oracle), Microsoft, and Great Plains Software (acquired by Microsoft). Jesse attended Concordia College in Minnesota where he received a Bachelor of Arts degree in Economics with minors in Business and Religion. When not working, Jesse enjoys time with his family and outdoor adventures in Montana.
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Scott Montigelli

Chief Revenue Officer

Scott Montigelli

Chief Revenue Officer

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Sue Ordonez

Vice President of Technical Operations

Sue Ordonez

Vice President of Technical Operations

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Meg Fahey

Chief Financial Officer

Meg Fahey

Chief Financial Officer

Meg is responsible for financial operations and corporate strategy. Prior to Language IO, she spent 10 years in high-growth companies within the software/SaaS industry. Most recently, Meg led the finance organization at CloudHealth by VMware, where she oversaw the teams responsible for accounting, operations, and FP&A.

Meg is passionate about building teams, scaling processes, and being a hands-on finance business partner to her colleagues throughout the organization.

Meg holds a BS in Accounting and an MBA from Quinnipiac University.

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Chris Jacob

Chief Product Officer

Chris Jacob

Chief Product Officer

Prior to joining Language IO, Chris was a Product Line Manager at CloudHealth by VMware. During his time there, Chris oversaw the teams responsible for backend data operations, and grew the product to become a recognized market leader in the cloud management space.

In that role, Chris was able to spend time traveling to the UK, Australia, Japan, France, Korea and Israel, which furthered his understanding of cultural differences. His time spent demoing and configuring products via translation services convinced him of the need for a translation service that understands the complexities of industry-specific jargon.

Chris holds a Bachelor’s degree in Economics from Bowdoin College in Maine.

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Sheridan Orr

Chief Marketing Officer

Sheridan Orr

Chief Marketing Officer

Sheridan Orr is the Chief Marketing Officer at Language IO. Before joining the Language IO team, she was the Chief Marketing Officer for BuiltIn.com and served as the Managing Partner of The GTM Collective.

For two decades, Sheridan has worked in the tech sector, focusing primarily on high-growth, B2B, SaaS companies. She has a passion for go-to-market (GTM) strategy and brand building.  

Sheridan received her undergraduate degrees from Meredith College in English Literature and Political Science and holds an MA from Vanderbilt University and an MBA from Tulane University.  In her spare time, she’s an avid tennis player, dog mom, and world traveler.

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Bill Hastings

Chief Information Security Officer

Bill Hastings

Chief Information Security Officer

An accomplished IT professional with more than 23 years of experience in various IT roles including education, government and software development, Bill oversees the IT infrastructure and all data protection initiatives at Language IO. As part of his role, he maintains Language IO’s compliance and certification and manages application upgrades, database administration, and internal IT support and security training.

Bill graduated from the University of Wyoming with a Bachelor of Science degree and an Associate of Science degree from Central Wyoming College. He is ISO 27001 and GDPR certified and holds current certificates for CISSP.

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Craig Boal

Vice President of Engineering

Craig Boal

Vice President of Engineering

As VP of Engineering, Craig oversees the design, development, testing, and maintenance of Language IO’s innovative home grown software solutions. Having graduated from University of Wyoming with a degree in Computer Science, Craig spent 11 years leading the development team at a top 100 eCommerce site before joining Language IO, where he has been a critical part of the software team for the past 6 years.

Outside of work, Craig is an avid fly fisher who loves spending time outdoors in the short Wyoming summers.

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Lisa DeFrank

Vice President of Human Resources

Lisa DeFrank

Vice President of Human Resources

Lisa DeFrank joined Language IO in 2021 after having worked in Human Resources across both technology and healthcare industries. Lisa is driven to create a positive employee experience in the workplace that drives engagement and organizational success.

Lisa has earned a Bachelor of Science in Human Resources Management as well as a Master of Science in Management & Leadership and an MBA. She further holds SHRM-CP credentials.

Lisa has lived throughout the United States and is an avid international traveler, spending much time in Central and South America, always seeking to improve her Spanish-speaking skills.

In the press

  • Language IO Announces $8M Series A1 funding to boost GenAI capabilities for Translation Services

    Wyoming Business Council’s WYVC Funds leads round with first investment to grow state’s tech ecosystem Cheyenne, WY – August 3, 2023 – Language IO (LIO), a leader in real-time, business-accurate translation technology, today announced its $8M Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. The largest investor…

  • Language IO Now Available via Google Chrome Extension

    CHEYENNE, Wyo., Nov. 15, 2022 /PRNewswire/ — Language IO (LIO), a leader in multilingual customer engagement, today announced the platform is available via Google Chrome extension and in the Chrome Web Store. As a part of the organization’s larger vision of “Language IO everywhere,” the new extension enables all customer service managers to leverage the platform’s solutions — no matter…

  • Language IO Announces Two Executive Appointments

    Multilingual customer engagement leader adds to its momentum with addition of chief marketing officer and vice president of product. CHEYENNE, WY – June 28, 2022 – Language IO (LIO), a leader in multilingual customer engagement, is adding two key appointments to its leadership team with the addition of Chief Marketing Officer Tobias Rinsche and the…

Our values

While we are a global company helping our customers connect with people in over 150 languages, our roots are in the American West. That means we value forthrightness, flexibility, and tenacity.
As we pioneer connecting humans through the power of technology, our values serve as the compass that guides our directions and decisions.

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Decide with data

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Communicate often and with transparency

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Pair ideas and innovation with action

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Embrace and celebrate diversity

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Lead with compassion and empathy

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Focus on customers

Our history

Heather Shoemaker, Language IO’s founder and CEO, was a journalist and then a developer. With her passion for language and storytelling and technical acumen, she knew there had to be a way to remove obstacles for humans communicating with one another. With this idea, she founded Language IO in 2011.
Since then, Language IO has become a leader in AI-powered translation and has:

  • Translated 1B+ words in 500+ language pairs for global brands operating in over 150 countries
  • Pioneered the use of real-time machine translation engines to identify the best for business-accurate translations
  • Created the category for Multilingual Customer Support
  • Built the most secure translation platform on the market

Our team continues to innovate and focus, ensuring our customers can support theirs in any language, across any channel.

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