Helping global teams
Thrive
with secure communication,
powered by AI.
























History
We’re female-founded.
Heather Shoemaker, Language IO’s founder and CEO, was a journalist and then a developer. With her passion for language and storytelling and technical acumen, she knew there had to be a way to remove obstacles for humans communicating with one another. With this idea, she founded Language IO in 2011. Since then, Language IO has become a leader in AI-powered translation.

Culture
What we value
While we are a global company helping our customers connect with people in over 150 languages, our roots are in the American West. That means we value forthrightness, flexibility, and tenacity.
As we pioneer connecting humans through the power of technology, our values serve as the compass that guides our directions and decisions.

Benefits
Next-level perks

Work-from-anywhere
Maximize your potential, minimize your location.
Work from anywhere.

Team off-site:
Jackson Hole WY
We gather to connect, collaborate, and spark new ideas.

Professional Development
We provide opportunities and resources to help you expand your skills and expertise.

Unlimited DTO
Have the flexibility to take leave as needed – whether for vacation, appointments, or other personal matters.
People
Our leadership team

Heather Shoemaker
Chief Executive Officer
Heather Shoemaker
Chief Executive Officer
Heather is the mastermind behind Language IO’s core technology, which eliminates the need for expensive and time-consuming neural machine translation engine training by dynamically selecting the NMT engine that will best translate a given piece of content and imposing company-specific terminology onto any of the many NMT engines integrated into the Language IO cloud solution.
Prior to co-founding Language IO, Heather was well-known for globalizing code for Fortune 500s. She was also the senior director of Product Management and Globalization for eCollege, which was acquired by Pearson Education during her tenure. While at Pearson/eCollege, Heather and her team built a next-generation, online college education platform, which was launched globally.
Heather holds a Master of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies from the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish.

Melonie Keeffe
Vice President of Customer Success
Melonie Keeffe
Vice President of Customer Success

Jesse Romine
SVP of Growth & Retention
Jesse Romine
SVP of Growth & Retention

Scott Montigelli
Chief Revenue Officer
Scott Montigelli
Chief Revenue Officer

Sue Ordonez
Vice President of Technical Operations
Sue Ordonez
Vice President of Technical Operations

Meg Fahey
Chief Financial Officer
Meg Fahey
Chief Financial Officer
Meg is responsible for financial operations and corporate strategy. Prior to Language IO, she spent 10 years in high-growth companies within the software/SaaS industry. Most recently, Meg led the finance organization at CloudHealth by VMware, where she oversaw the teams responsible for accounting, operations, and FP&A.
Meg is passionate about building teams, scaling processes, and being a hands-on finance business partner to her colleagues throughout the organization.
Meg holds a BS in Accounting and an MBA from Quinnipiac University.

Chris Jacob
Chief Product Officer
Chris Jacob
Chief Product Officer
Prior to joining Language IO, Chris was a Product Line Manager at CloudHealth by VMware. During his time there, Chris oversaw the teams responsible for backend data operations, and grew the product to become a recognized market leader in the cloud management space.
In that role, Chris was able to spend time traveling to the UK, Australia, Japan, France, Korea and Israel, which furthered his understanding of cultural differences. His time spent demoing and configuring products via translation services convinced him of the need for a translation service that understands the complexities of industry-specific jargon.
Chris holds a Bachelor’s degree in Economics from Bowdoin College in Maine.

Sheridan Orr
Chief Marketing Officer
Sheridan Orr
Chief Marketing Officer
Sheridan Orr is the Chief Marketing Officer at Language IO. Before joining the Language IO team, she was the Chief Marketing Officer for BuiltIn.com and served as the Managing Partner of The GTM Collective.
For two decades, Sheridan has worked in the tech sector, focusing primarily on high-growth, B2B, SaaS companies. She has a passion for go-to-market (GTM) strategy and brand building.
Sheridan received her undergraduate degrees from Meredith College in English Literature and Political Science and holds an MA from Vanderbilt University and an MBA from Tulane University. In her spare time, she’s an avid tennis player, dog mom, and world traveler.

Bill Hastings
Chief Information Security Officer
Bill Hastings
Chief Information Security Officer
An accomplished IT professional with more than 23 years of experience in various IT roles including education, government and software development, Bill oversees the IT infrastructure and all data protection initiatives at Language IO. As part of his role, he maintains Language IO’s compliance and certification and manages application upgrades, database administration, and internal IT support and security training.
Bill graduated from the University of Wyoming with a Bachelor of Science degree and an Associate of Science degree from Central Wyoming College. He is ISO 27001 and GDPR certified and holds current certificates for CISSP.

Craig Boal
Vice President of Engineering
Craig Boal
Vice President of Engineering
As VP of Engineering, Craig oversees the design, development, testing, and maintenance of Language IO’s innovative home grown software solutions. Having graduated from University of Wyoming with a degree in Computer Science, Craig spent 11 years leading the development team at a top 100 eCommerce site before joining Language IO, where he has been a critical part of the software team for the past 6 years.
Outside of work, Craig is an avid fly fisher who loves spending time outdoors in the short Wyoming summers.

Lisa DeFrank
Vice President of Human Resources
Lisa DeFrank
Vice President of Human Resources
Lisa DeFrank joined Language IO in 2021 after having worked in Human Resources across both technology and healthcare industries. Lisa is driven to create a positive employee experience in the workplace that drives engagement and organizational success.
Lisa has earned a Bachelor of Science in Human Resources Management as well as a Master of Science in Management & Leadership and an MBA. She further holds SHRM-CP credentials.
Lisa has lived throughout the United States and is an avid international traveler, spending much time in Central and South America, always seeking to improve her Spanish-speaking skills.
News
In the press
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Language IO Announces $8M Series A1 funding to boost GenAI capabilities for Translation Services
Wyoming Business Council’s WYVC Funds leads round with first investment to grow state’s tech ecosystem Cheyenne, WY – August 3, 2023 – Language IO (LIO), a leader in real-time, business-accurate translation technology, today announced its $8M Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. The largest investor…
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Language IO Now Available via Google Chrome Extension
CHEYENNE, Wyo., Nov. 15, 2022 /PRNewswire/ — Language IO (LIO), a leader in multilingual customer engagement, today announced the platform is available via Google Chrome extension and in the Chrome Web Store. As a part of the organization’s larger vision of “Language IO everywhere,” the new extension enables all customer service managers to leverage the platform’s solutions — no matter…
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Language IO Announces Two Executive Appointments
Multilingual customer engagement leader adds to its momentum with addition of chief marketing officer and vice president of product. CHEYENNE, WY – June 28, 2022 – Language IO (LIO), a leader in multilingual customer engagement, is adding two key appointments to its leadership team with the addition of Chief Marketing Officer Tobias Rinsche and the…

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