Solving global problems together.

Responsibilities

• Driving Value Realization: Actively monitor key customer usage metrics and health scores. Intervene with strategic guidance to ensure the customer is using the product in a way that directly contributes to their stated business goals.
• Strategic Partnership: Serve as a trusted advisor, focusing on the customer’s executive-level business objectives (e.g., increasing efficiency, reducing cost, expanding market share). Proactively identify and define how our solution can help them meet these specific goals.
• Onboarding and Adoption: Oversee the successful implementation and onboarding process. Ensure users are fully trained and adopt the product features necessary to generate early and sustained return on investment (ROI).
• Outcome Planning: Work with customers to establish clear, measurable, and time-bound success plans that align their use of our product with their desired business outcomes. Regularly review progress against these plans.
• Risk Mitigation and Escalation: Proactively identify customers at risk of failing to achieve their desired results. Lead internal cross-functional teams (e.g., Support, Product, Sales) to resolve roadblocks and guarantee the customer stays on the path to success.
• Strategic Business Reviews (SBRs): Conduct regular, strategic business reviews focused on proving the value realized to date and collaboratively defining the strategy for achieving future business outcomes and expansion.
• Identifying Expansion Opportunities: Based on the successful outcomes achieved, identify areas where additional product usage or new services would further enhance the customer’s ability to meet their strategic goals.
• Voice of the Customer: The CSM acts as the voice of the customer within the organization, channeling feedback to Product and Engineering to ensure the solution evolves to continuously deliver the business outcomes that matter most to our users.

Requirements

• 8+ years in a Customer Success, or adjacent role, at a B2B SaaS technology company
• A bachelor’s degree or higher
• Proven track record of building rapport and relationships at all levels
• Proven track record of positive retention & expansion rates
• Understanding of Customer Success metrics such as NRR, GRR, LTV, NPS, etc.
• Understanding of SaaS and technology-based solutions
• Excellent writing and communication skills
• Able to effectively prioritize and execute tasks in a dynamic environment
• High level of organization and attention to detail
• Ability to learn new concepts quickly
• Flexibility to work with team members on different time zones and in different countries

Nice to haves

• Experience working with global customers and team members
• Experience with a CSP (Customer Success Platform)
• Knowledge of Salesforce and/or Zendesk

This is a full-time, salaried, exempt position, working 100% remote from any US location. Language IO offers a competitive salary based on experience and full benefit offerings, including health insurance, 401(k), and discretionary paid time off.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Senior Partnerships Director will be responsible for identifying, negotiating, and managing strategic partnerships, including channel, technology, and integration partners. You will play a critical role in developing Language IO’s partnership strategies, collaborating with multiple stakeholders, and ensuring that partnerships deliver measurable value for both Language IO and our partners. This is a high-impact role, reporting to the CRO, that requires a balance of strategic thinking, business development, and relationship management.

Responsibilities

• Partnership Strategy: Develop and execute a comprehensive partnerships strategy that aligns with company goals, including channel, technology, and ecosystem partners. Identify new partnership opportunities that will drive customer acquisition, market expansion, and revenue growth.

• Partnership Development: Identify, evaluate, and negotiate strategic partnerships, including joint ventures, integrations, resellers, and referral partners. Build and manage relationships with key partners to ensure mutually beneficial outcomes.

• Revenue Growth: Drive incremental revenue through partner channels by developing go-to-market strategies, partner enablement programs, and co-marketing activities. Work closely with Sales and Marketing teams to ensure successful execution.

• Partner Management: Oversee the entire lifecycle of partner relationships, from onboarding to ongoing management. Develop joint business plans, set partnership goals, and track performance metrics.

• Collaboration & Alignment: Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure alignment between partnership initiatives and company objectives. Communicate partner feedback to product teams to help shape the product roadmap.

• Process & Program Optimization: Develop scalable processes, playbooks, and frameworks for managing partnerships, ensuring consistent execution and delivery across all partnerships. Continuously refine partnership programs to increase efficiency and effectiveness.

• Negotiation & Contracts: Lead negotiations for partnership agreements, ensuring favorable terms that drive long-term value for the company. Work with Legal and Finance teams to ensure compliance and profitability.

• Reporting & Analytics: Track, analyze, and report on the performance of partnerships, including pipeline growth, partner-generated revenue, and other KPIs. Present insights and recommendations to senior leadership to optimize partnership outcomes.

• Thought Leadership: Represent Language IO at industry events, conferences, and partner meetings. Act as a thought leader and advocate for the company’s solutions in the partnership ecosystem.

Requirements

• Bachelor’s degree or higher in Business, Marketing, or a related field.
• 7+ years of experience in partnerships, business development, or a related role within a B2B SaaS company.
• Proven track record of building and scaling successful partnerships that drive revenue growth and customer acquisition.
• Strong experience negotiating complex deals and managing long-term strategic partnerships.
• Excellent relationship-building skills, with the ability to work effectively with both external partners and internal teams.
• Deep understanding of SaaS sales cycles, go-to-market strategies, and partner ecosystems.
• Strong analytical skills, with the ability to track and report on KPIs and ROI from partnerships.
• Exceptional communication, negotiation, and presentation skills.
• Ability to thrive in a high-growth environment and manage multiple priorities.
• Knowledge of partner management software and CRM platforms.
• Understanding of SaaS integrations and the value of technology alliances.

Language I/O provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.