Real-Time Chat Translation.
Real Customer Connection.
Deliver exceptional support in any language – instantly.
Support without limits.
Translation without delays.
Real-time Translation
Skip the wait. Automated translation happens instantly as you chat, keeping conversations flowing naturally.
Works in Your Platform
Translate directly within your CRM or chat tool. No window-hopping, no workflow disruption – just seamless support.
Gets Smarter Over Time
AI-powered technology learns your industry language and improves automatically
150+ Languages, One Platform
Connect with customers worldwide using the world’s leading translation engines, all in one integrated solution.
Brand-Accurate Terminology
Never lose your brand voice. Our smart glossary handles your specific terms, jargon, and industry language perfectly.
Enterprise-Grade Security
Your data stays protected with GDPR compliance and ISO 27001 certification. No customer data stored or used for training.
Tools that turn good agents into Great ones.
Language IO offers specialized translation solutions for every aspect of your Salesforce customer service ecosystem.
Smart Templates: Get essential messages translated once, then reuse them across conversations. Build efficiency without sacrificing personalization.
Automatic Detection: No guessing games. Our system instantly identifies the customer’s language and adapts if they switch mid-conversation.
Performance Insights: Track translation quality, monitor usage, and understand your customers’ language preferences with powerful reporting tools.
Lightning-Fast Setup: Start translating within 24 hours. Our integrations with major CRMs and robust API get your team up and running immediately.
Every industry. Every language. Every time.
Retail & Ecommerce
Transform shopping support. Every customer deserves instant answers about returns, shipping, or policies—regardless of language. Offer 24/7 support that converts browsers into buyers.
Travel & Hospitality
Delight travelers worldwide. Handle booking changes, travel questions, and service requests from global customers. Let your team focus on creating memorable experiences, not language barriers.
Software & Tech
Simplify complex support. Technical support doesn’t have to be complicated by language. Our smart glossary translates product names, features, and tech terminology flawlessly.
Gaming
Keep players in the game. When players need help, language shouldn’t slow them down. Provide instant, 24/7 support that keeps your community engaged and playing.
Entertainment & Media
Get customers back to what they love. Whether it’s streaming issues or account questions, resolve problems quickly so customers can return to their favorite content without frustration.
Financial Services
Build trust through communication. Money matters require clear communication. Deliver precise, professional support across all channels that builds confidence with global customers.
Seamlessly integrate in less than a day.
Integrate directly within your CRM, whether it is Salesforce, Zendesk, ServiceNow or Oracle, so there is little impact on your agent’s current workflows. Don’t use any of these platforms? We also provide a Chrome Extension for anywhere you browse, and an API for anywhere you build.
Questions? We’ve got answers.
Chat Translation FAQs
What exactly is chat translation software?
Chat translation software lets your team communicate with customers in their native language, right within your existing CRM or chat platform. It’s like giving every agent instant multilingual superpowers- no language training required.
What business results can we expect?
Chat translation breaks down the biggest barrier to great customer service: language. You’ll see faster resolution times, higher satisfaction scores, and the ability to support global customers without hiring multilingual agents. Our enterprise clients typically see 500%+ ROI.
How many languages do you support?
Over 150 languages and counting. We’re constantly adding new languages based on customer needs. Check our current language list to see the full scope.
How accurate are the translations?
Incredibly accurate. We combine the world’s best translation engines with AI that learns your specific terminology. Our self-improving glossary handles everything from industry jargon to brand-specific terms, even slang and typos.
How is this different from Google Translate?
Three game-changing differences: First, we support more language pairs by combining multiple top-tier engines. Second, our translations are more accurate because we choose the best engine for each language pair and customize it with your terminology. Third, everything happens directly in your chat platform – no copying and pasting between windows.
The only translation solution that ticked all our boxes. With the right balance of cost, security, accuracy, and efficiency, Language IO stood out as the best fit for our team.
Monique S.
Director of Monitoring, Evaluation and Learning
Our customers love us.
Language IO’s contribution is significant in helping to tackle an overflow of contact when suffering from a shortage of language speakers.
James B.
Head of Eurostar Contact Centre, UK
Their commitment to customer satisfaction and proactive approach to addressing our needs have made Language IO a valuable partner in our efforts to deliver top-tier customer service.
Emma K.
Head of Localization
Our customers can now engage with our wider support teams instantly in their native language, leading to faster resolutions and higher satisfaction rates.
Pierre M.
Acting Global Head of Customer Support
