Power-up your 24/7 support with chatbot translation
Give your friendly monolingual chatbot an upgrade to let it service your customers in their preferred language.
Designed for large, multilingual support teams handling high-volume customer conversations. Multilingual support that doesn’t require hiring more agents.
Global organizations rely on us
Translate both rules-based and AI chatbot conversations
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Automatic language detection
No need to spend time figuring out which language your customer is chatting in. Plus, language re-detection is available for changes to language mid-conversation.
Performance tracking and reporting
Use via our powerful customer dashboard to stay on top of translation usage, translation quality, and explore data on customers’ language usage
Install and get started in 24 hours
Our turnkey integrations with major CRMs and powerful API enable your team to start translating within 24 hours.
ROI CALCULATOR
Proved ROI without the overhead.
Our customers cut support costs, scale globally, and improve CSAT—without hiring more agents or expanding infrastructure. Need proof? Check out the ROI Calculator to see how much you could save.
Secure, on-brand translations, for any chatbot
Language IO’s turnkey solutions for Salesforce Einstein, Zendesk Answer Bot, and Oracle enable you to begin translating chatbot messages in as quickly as 24 hours. And for any other chatbot software, we have an API to power real-time translation in your preferred platform.
Provide industry-leading customer support experiences
Our chatbot language translation software delivers top-tier translations across a wide variety of industries.
Retail and Ecommerce
Shoppers with questions about returns, exchanges, shipping, or store policies shouldn’t have to wait for a language-proficient agent. Offer 24/7 chat translation, ensuring instant support in any language your shopper speaks
Read MoreTravel and Hospitality
Multilingual chat support helps you efficiently handle travel requests from around the globe. Let your chatbot address simple inquiries from international travelers, freeing up your agents to focus on more complex issues.
Learn MoreSoftware and Tech
Your technology may be complex, but offering multilingual customer support doesn’t have to be. With our self-improving glossary, your chatbot effortlessly understands and translates technical jargon, including product names and acronyms.
Learn MoreGaming
Chatbot language translation enables seamless multilingual chat support without delays. Keep your player base in the game by having a virtual agent available 24/7 to quickly troubleshoot any issues.
Learn MoreEntertainment and Media
Language IO’s technology empowers agents to effortlessly respond to queries in any language, ensuring your customers get back to their favorite TV shows, music, or sports without delay.
Learn moreFinance
Language IO’s technology delivers top-tier translations across real-time channels like chat and email, ensuring your global customers always feel well-supported.
Learn moreChatbot translation FAQs
Have a question about chatbot translation software? See what others have asked below, and if you don’t see your question on the list, please reach out to us for help!
What is chatbot translation software?
Chatbot translation software is technology that translates messages sent to and from a chatbot. This technology enables customer service, sales, and marketing teams to deploy chatbots that can communicate with customers and prospects in more than 150 languages.
Does chatbot translation software work for rules-based chatbots?
Yes, brands can plug our translation software into their rules-based chatbot and use it to generate a translation of the script used by the bot.
Does chatbot translation software work for AI chatbots?
Yes, our chatbot translation software works with AI chatbots. In fact, because most of the available machine learning data that influences chatbots consists purely or entirely of English content, using chatbot translation software is, for many brands, the only feasible way to adequately translate messages to and from a chatbot into another language.
What kind of quality can brands expect from chatbot translation software?
With the right technology in place, chatbot language translation software can provide a near-fluent experience for the customer. Thankfully, Language IO has the right technology. Our software aggregates the world’s leading machine translation engines and applies our AI-enabled technology on top of it to identify the absolute best translation for each piece of content that hits our servers––all in real time. By imposing our customizable self-improving glossary on each translation, we then take that content and ensure the proper translation for otherwise tricky terminology, including slang, business- or industry-specific jargon, acronyms, and misspellings.
How much does Language IO’s chatbot translation software cost?
Language IO offers various packages that cater to the requirements of small businesses and global enterprise companies. Our pricing model is transparent and straightforward; we only charge our customers for the words that have been translated by our software. Additionally, we do not have any setup costs or fees per user. If you need more information on our pricing structure, please feel free to contact us.
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